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Unable to access account after number migrated

PerilousTelus
Neighbour

I migrated my number last year and almost right away lost access to my account. I was unable to download my last e-bill, but thought nothing of it as the amount they charged to my CC seemed correct. Now unfortunately I need to access to that last bill, but I am (obviously) still unable to get into my account? How can I get a copy of my bill?

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

You will need to contact Telus directly by phone or by chat for any billing or account issues. 

 

https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

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2 REPLIES 2

Nighthawk
Community Power User
Community Power User

You will need to contact Telus directly by phone or by chat for any billing or account issues. 

 

https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

xray
Hero

They will likely ask you for your account number and PIN so I hope you still remember the PIN.