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Unable to access account after number migrated

Just Moved In

I migrated my number last year and almost right away lost access to my account. I was unable to download my last e-bill, but thought nothing of it as the amount they charged to my CC seemed correct. Now unfortunately I need to access to that last bill, but I am (obviously) still unable to get into my account? How can I get a copy of my bill?


Community Power User
Community Power User

You will need to contact Telus directly by phone or by chat for any billing or account issues.

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They will likely ask you for your account number and PIN so I hope you still remember the PIN.