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fortuitous
Friendly Neighbour
Joined 3 years ago
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Re: Customer Support AWOL
I contacted Telus Support (sic) on social media (FB) as suggested by a Telus Community Mana get. This is what they replied. Call us. Sigh. Hi Paul- thank you for messaging us. I suggest you to call our TELUS Mobility team at 1-866-558-2273 and they can look into this situation and view usage for roaming charges.5.5KViews0likes1CommentRe: Customer Support AWOL
Eventually you age as well. But having attempted the 611 line on multiple occasions and waited literally hours for a reply ... Look, Ii think we're missing the point here. Telus needs to man up and restore a customer service function. Not mansplain and virtue signal while measuring ARPU targets and recording record profits5.6KViews1like0CommentsCustomer Support AWOL
Add me to the long list. Have been trying to reach a rTelus epresentative on repeated billing errors since October. 2022 No email. No one answers the MyTelus phone line. Interest and charges piling up which will never be paid. How bad is it? It's easier to reach a politician in Ottawa than to talk to anyone at Telus.5.6KViews0likes6CommentsBilling Hell
How does one go about speaking to anyone at Telus? I have billing errors which I have been seeking to redress since October 2022. The only apparent means of reaching any customer service rep is by phone via the MyTelus app ... but after several attempts, no one has ever responded at that number in less than an hour on hold ... before I threw in the towel. Why does the customer always come last at Telus?Solved4.9KViews2likes3Comments