@Alith At the bottom of this page you will see contact us click it new page and chat will also appear at bottom right. With chat i ask for a live agent seems to work for me at a reasonable time frame. Polecat
Thank you polecat. I'll give that a try.
Chat is not available for all Telus services, so your options may be restricted. You can also connect with them through Twitter @TELUSSupport.