Looking for help to reduce pricing or get better value

I have 1.5gig internet (with some add-ons, security, etc... that I never asked for or used ever). I recently had a promotion sent to my work inbox for a 5 year price lock plan at $85 CAD for 3gig fibre internet, which I'd love to change to.

Currently paying over $120/month for 1.5gig, any my contract ends in about a year. Is there a loyalty department I can talk to to try to either 1) lower my bill with the promotional credits that fell off, or 2) cancel this plan and get better internet for a lower cost?

Sick of having to do this every year or two with any telecom company. It's such an unsustainable business model, I don't know how this is standard practice. I can't talk to anyone via email or chat, it has to be through the phone where I'm often on hold. Why is working with a communications company so difficult to communicate with? The irony.