The forums are primarily inhabited by customers. No one here can access your account.
First I would recommend looking at your monthly statement. It will usually give you a fair bit of information. If you have questions at that point, it is best to contact Telus directly and ask them. I would suggest by phone. Those reps can access your account and should be able to more thoroughly explain the various aspects of your current plan.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
