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SteinesShopa
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Re: unbelievable disregard for the customer
I'm sorry to say this, but it sounds like a human error on BOTH ends. Always read the contract and ask questions before you sign it. Screw ups happen like this sometimes, but to say you guys were bullied is a gross overexaggeration. I've never had any issues with Telus. Any little thing that comes up is promptly dealt with by them, and I make sure I ask lots of questions just to be sure.3.7KViews0likes0CommentsWATCH OUT FOR THIS NEW SCAM!!
I just got a text from a 4 digit number (7626) and the message is as follows: "TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a call, or check voicemail. Easy Roam will be valid until 11:59pm local time in the destination where you are travelling. To see the full list of what is included and excluded with Easy Roam, visit telus.com/travel or login to My TELUS. Plus, Easy Roam comes with an exclusive travel perk: TELUS Health MyCare Travel provides free 24/7 access via phone to U.S. Registered Nurses while in the U.S. Learn more: bit.ly/3zeiqnp If you don?t want to incur roaming charges, set your phone on airplane mode to prevent all cellular network usage." I went near the border today, but was never in the US. Also, more importantly, the data roaming on my phone is turned off, and always has been. If you get this message, make sure you check your account through the verified Telus app. Telus does not send messages like this, especially with typos (notice how it says "don?t" and how the link is a bit.ly link? That's not a real Telus link. They are trying to get login details from confused people who don't know why they are being charged. And honestly, the emails look actually quite close to legitimate without noticing the small details. If you got this text and you tried to sign into your Telus account on that bit.ly link, then I would seriously advise changing your login credentials just to be safe. I saw this and didn't want anyone to be suckered by it. Cheers!Solved13KViews0likes8Comments