My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Home Phone Bill

I haven't seen a home phone bill since Telus changed it online account access. Prior to that I had a home phone account and a mobility account. The home phone account just disappeared and now I can't link my home phone to the online mobility access. ...

Help99999 by Just Moved In
  • 2756 Views
  • 0 replies
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Resolved! Telus.net email account

What is happening with the TELUS email servers. I can't get access to my email through Outlook on my computer. This problem has been going on for more than 2 days. I phoned the service line and waited for 2 hours to get someone and they said they wer...

Winger1 by Just Moved In
  • 5642 Views
  • 1 replies
  • 0 kudos

FRUSTRATED WITH TERRIBLE CUSTOMER SERVICE!!

5 months ago I was offered a 4k television in exchange that i sign up for telus optik television. The lady who pitched the sale offered the tv as well as 6 months of 50% off the bill. I clarified with her that it was both and not one or the other. Sh...

TimothyS by Neighbour
  • 8692 Views
  • 6 replies
  • 2 kudos

Billing Error

I spent 1.5 hours on the phone October 3 waiting to be ASSURED that Centre Ice would not be autorenewed. Lo and behold I received my Ebill today and there it is. I followed my instruction via yearly email reminder and called before the deadline. How ...

CEECEE87 by Just Moved In
  • 3051 Views
  • 1 replies
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Resolved! Home Phone Appalling Service and Knowledge

In he last nine days I have spent six hours and 42 minutes on line with Telus. I am not able to access my Home Phone account on line under my account or on the Telus app. My two mobility accounts I am able to access. The many different techs have era...

CP308 by Just Moved In
  • 2998 Views
  • 1 replies
  • 0 kudos

Can't pay my home account bill

Hello I just got a voicemail from telus to pay my home account bill or I will be cut off. The problem is I have never received my bill via paper or email stating my account number in order to pay it. I have tried for the past three days to get a hold...

Stang22 by Neighbour
  • 4888 Views
  • 5 replies
  • 0 kudos

Trouble setting up payment through my bank.

I finally found the answer of which Telus name I need to choose to set up payments through my bank, however it asks for a 10 digit account number but my bill only has a 9 digit number. I tried adding a 0 both in front and at the end of my 9 digit num...

CWebb by Just Moved In
  • 3599 Views
  • 1 replies
  • 0 kudos