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Resolved! OPTIK TV log in changing

Got an email saying that on October 29 the log in to OPTIK TV would have to be through MYTELUS account. I have a nephew staying with me while he attends university and he uses OPTIK TV on his laptop. Does this mean that I have to give him full access...

KennyR by • Neighbour
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  • 6 replies
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Services not working

Is it possible that the reason I have no services is because my white box has a red fail light on it

Rose84 by • Neighbour
  • 2329 Views
  • 1 replies
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Resolved! new to telus and i cant access email

I'm a newbie when it comes to telus and the way they manage emails. I spent a good 2 hours on the phone with an agent who tried to set up my email address (telus.net). it looks like an alias was created but there is no way to access it via webmail. a...

kaze by • Neighbour
  • 4117 Views
  • 3 replies
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Account numbers and collections

What happens to an account number if the account is sent to collections? Does the account number get locked and made unavailable? If the amount is paid off, would the account be allowed to re-open with the same number?

Anon1 by • Neighbour
  • 4248 Views
  • 4 replies
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Billing

In the app billing section. There's a note saying I won't be charged this month?? I noticed it showed up after I've already paid it. So will I credited back? Or they apply to next month? Should I attempt to contact them? Any helps appreciated. Thank ...

Rick80 by • Neighbour
  • 3595 Views
  • 2 replies
  • 0 kudos

Can't reach the MyTelus login page.

I am unable to reach the MyTelus login page. When i use mytelus.com or mobility.mytelus.com I get a typical internet error stating "This site can’t be reached". I have tried Chrome, IE, Edge and Firefox with no success. Does anyone know why this is h...

gezjames by • Neighbour
  • 2972 Views
  • 1 replies
  • 0 kudos

UNSOLICTED CHANGE TO ACCOUNT

JUST GOT THIS EMAILThank you for switching to TELUS PureFibreWHEN DID I AGREE TO THIS? THIS APPEARS TO BE AN UNSOLICITED CHANGE. a CHANGE MADE AT A TIME WHEN IT IS IMPOSSIBLE TO CONTACT YOU EITHER BY PHONE OR BY YOUR CHAT APP. HOW CONVIENENT. LEASE R...

GEAD by • Neighbour
  • 2204 Views
  • 1 replies
  • 0 kudos
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