My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Scam

I just received an email purporting to be from Telus ([email protected]) claiming my last payment was declined. Since I don’t use automatic payment and I paid my bill a couple of weeks ago I believe this is a scam. I thought you should be awar...

Cowgirl by Neighbour
  • 4079 Views
  • 3 replies
  • 1 kudos

Tv box

Looking on rental for a second box

Diesel1 by Neighbour
  • 2001 Views
  • 1 replies
  • 0 kudos

cancellation of account

I need to cancel our account. What to I do I cant fine a telephone number to call. We are in prince George, bc.

btdrake by Neighbour
  • 2601 Views
  • 2 replies
  • 0 kudos

Customer Service Failure

My family and I have been waiting for over two months to receive service to our home. Multiple calls with customer service and missed appointments by Telus representatives and still we wait.. please explain how this happens?

JoshWall by Neighbour
  • 2182 Views
  • 1 replies
  • 0 kudos

Log in Page Expired

I am thinking may be a Microsoft Edge problem but just thought I would check with other users on here. When I try to log in for My Telus Page I get message that the "Page Expired". Clearing browser etc does not help. I can log in on chrome.

Gayle by Organizer
  • 6260 Views
  • 5 replies
  • 0 kudos

How the hell can Telus do this ?!

So it seems Telus hasn't been doing their due diligence and living up to their end of our contract, they haven't been taking out money from our pre authorized arrangements, and decided yesterday to just take 500$ ,6 months of payments at once ... So ...

Global TV App

I want to get the Global TV App but Telus has made it so that only Optik subscribers can get it. I pay for a TV service through Telus but it is Satellite as I am in an area Optik TV is not available in even though people just down the street have it....

alihauck by Neighbour
  • 4197 Views
  • 1 replies
  • 1 kudos

Tv setup

I already have a TELUS account with optik TV However I am developing my basement and will have a TV down there. Do I need to have TELUS set anything up ? Any cables or wiring that I will need going to that TV area ? Other than regular electrical outl...

Gu by Neighbour
  • 2777 Views
  • 2 replies
  • 0 kudos

Help -- Sent email not received

On my Apple MacBook, since I did a restart on April 26 none of my Sent emails have been received by any recipients, even though they are in the Sent folder of both the Apple email AND the Telus webmail site!! (and I can send successfully from the Tel...

cmyoung by Neighbour
  • 2960 Views
  • 1 replies
  • 0 kudos

Can't setup My Telus online account

I'm trying to setup an online account and when it gets to the verification page it wants to call or text me on a number that's been out of service for at least 5 years. It's the number I had when I first started dealing with telus and I took it with ...

Jeffh074 by Neighbour
  • 2454 Views
  • 1 replies
  • 0 kudos