FR
Help
My Home Account
Forum discussion about TELUS Home Services plans and accounts.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

Credit on a closed account

Was on hold with Telus for 25 minutes, and threw in the towel. Cancelled my Telus home internet account. Received a statement saying the account was closed and that I had a $25 credit. I would like to just apply this to my mobility account. How can I...

Jilly by • Just Moved In
  • 10844 Views
  • 2 replies
  • 0 kudos

Email self serve AWOL

Umm so as of right now My Account only shows a list of Email addresses and their associated identities there is no option to manage?

Resolved! Wifi

Does Telus provide a "porn free" wifi service? Is there also an "adult free" service for TV, meaning no adult option? If not, I feel these services should be offered by the viewers choice, and not come directly with the service.

Gemma by • Just Moved In
  • 8449 Views
  • 1 replies
  • 0 kudos

Frustration with My Account

I'm a new Telus customer with PureFibre 150/150 and Optik TV. Here are some real frustrations as a new customer:- PureFibre customers seem to have different support resources that are not well publicised- every time I use Chat I am told that I need t...

JJR by • Organizer
  • 3650 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

Why am I still getting billed. I never signed a term contract. I havnt used any of the home services since October. All telus property was sent back in November. Yet I am confused to be billed $50 a month. How do I make it stop

Thepokey by • Just Moved In
  • 4611 Views
  • 2 replies
  • 1 kudos

myTELUS Homepage Top Stories and Weather

For the last few days the Top Stories and Weather widgets on the myTELUS homepage do not load. They were working fine before. I am using the Microsoft Edge browser. I have cleared my browser history, restarted the application and re-booted my PC. I h...

Geoff99 by • Neighbour
  • 34120 Views
  • 13 replies
  • 3 kudos

Resolved! Trouble making payments using on-line?

For three or four days I've had no luck trying to make a payment on both my mobile and home services accounts. Today, after no luck once again, I thought i would call 1-888-811-2323 and ask if there is a web site issue, as no one has responded to my ...

Skiddy by • Advocate
  • 18392 Views
  • 8 replies
  • 0 kudos

Mail server asks for password, a lot

For the past 2 weeks most of my email accounts are continuously going offline and asking for my password. I punch it in (it works fine) and it asks again within an hour or less. Mac OS. Anyone know why is happening?

Artink by • Just Moved In
  • 3275 Views
  • 3 replies
  • 0 kudos

VACATION MODE

How do I set my internet/optik tv on vacation mode?

Nancy1 by • Just Moved In
  • 12185 Views
  • 10 replies
  • 0 kudos
Friendliest neighbours
View all
Copyright © 2023 Khoros, LLC