TELUS Neighbourhood

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

Change email

I am a single mom on disability and I need to reinstate my low income discount

Hi, I need help reinstating my low income discount and have had a very hard time getting anyone to answer the number i have been given. Can someone please help me?

Free TCL 55in tv

Did everyone who purchased a TCL 20 Pro 5G phone get their free tv? I registered, was confirmed and then never heard back.

How can I delete all my old credit card data?

I recently updated my new credit card info only to see a selection of four different cards I've used in the past. How can I delete these old credit card numbers and data? I've been through the virtual assistant, and every other page on the site. Don'...

My TELUS - home internet usage details not showing up

I normally go to a page under Internet in My TELUS to look at daily totals for my home internet usage (downloads/uploads/total data by day). It doesn't seem to me be working for the last two days, The total home internet to date for the billing cycle...

Arcadian hub?

what is Arcadian hub (white cylinder hub) . I have unlimited data and pik TV. What motem or the main wifi should I have? What is advanced . Is it not installed properly?

Why is my Chrome account managed by telus.net?

When I use my telus email to sign in to chrome, it will not let me sync my bookmarks and other info because it says my browser is managed by telus.net. This is very frustrating.