My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Resolved! Billing

Why am I still getting billed. I never signed a term contract. I havnt used any of the home services since October. All telus property was sent back in November. Yet I am confused to be billed $50 a month. How do I make it stop

Thepokey by Just Moved In
  • 4572 Views
  • 2 replies
  • 1 kudos

myTELUS Homepage Top Stories and Weather

For the last few days the Top Stories and Weather widgets on the myTELUS homepage do not load. They were working fine before. I am using the Microsoft Edge browser. I have cleared my browser history, restarted the application and re-booted my PC. I h...

Geoff99 by Neighbour
  • 33782 Views
  • 13 replies
  • 3 kudos

Resolved! Trouble making payments using on-line?

For three or four days I've had no luck trying to make a payment on both my mobile and home services accounts. Today, after no luck once again, I thought i would call 1-888-811-2323 and ask if there is a web site issue, as no one has responded to my ...

Skiddy by Advocate
  • 17808 Views
  • 8 replies
  • 0 kudos

Mail server asks for password, a lot

For the past 2 weeks most of my email accounts are continuously going offline and asking for my password. I punch it in (it works fine) and it asks again within an hour or less. Mac OS. Anyone know why is happening?

Artink by Just Moved In
  • 3222 Views
  • 3 replies
  • 0 kudos

VACATION MODE

How do I set my internet/optik tv on vacation mode?

Nancy1 by Just Moved In
  • 11909 Views
  • 10 replies
  • 0 kudos

Access to online TV content for those of us who have no TV

I have no TV. I dropped my cable service years ago because all of my favourite shows were available online at the TV station websites. However, it is getting more and more difficult to follow any TV programming online because accessing online content...

gdyke by Just Moved In
  • 7005 Views
  • 7 replies
  • 1 kudos

Resolved! email question

I thought that the Junk and Trash folders were automatically emptied after a certain time or number.....apparently not, as I have just deleted over 200 emails in my Trash folder and about 50 in my Junk folder. Am I mistaken...do we have to do this ou...

1TB or 650GB limit on 250/250 plan?

Hey all, I was under the impression that the new 250/250 plan had a 1TB limit ( as per: https://www.telus.com/en/bc/internet/fibre/vernon/) , but my account is showing 650GB as the limit. Does anyone know which number is accurate? Thanks!