My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Billing Cycle start/end.

For my internet usage this month, I went over into the first block of overage data. I'm close to hitting the first extra 50g block and don't want to hit the $20 second one. Now, looking at my data page it says billing cycle Feb 23 to March 22 but it ...

Pokitaru by Neighbour
  • 4205 Views
  • 2 replies
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Telus rewards poor user experience

I tried to redeem rewards. There's no menu option for rewards, I have to search for it in the MyTelus section. It's not even in the sub menu for MyTelus. I redeemed for a $50 starbucks gift card. the email arrived instantly and the link didn't work. ...

Why ... Google Workspace Calendar Logon process?

Recently my Telus logon process has changed. Historically I'd log into my Telus (gmail) account and it would automatically open and log into my calendar. Instead of my Calendar page I get a redirect to:https://workspace.google.com/products/calendar/?...

Rick81 by Coach
  • 2780 Views
  • 2 replies
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Bill Payment Not Received

Getting frustrated more & more with TELUS. Paid my Home Services Security bill online. After hitting the submit button, I got some kind of message, where I usually get a confirmation number, saying that sorry, we couldn't process your payment but don...

Getting message saying "unauthorized to view this page"

For the last several days I've been getting this message "******@gmail.com is unauthorized to view this. Please report the issue if you feel you reached this page in error. Sign in as a different user." I emailed support and have been waiting for ans...

kasage00 by Neighbour
  • 6181 Views
  • 8 replies
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Late Payment Charge?

For the first time in over 30 years, I was charged a late payment fee of $2.81.The explanation is that Telus requires more time to process the payment.if this was true, Telus should change the due date.Not penalize me.It’s not my fault that Telus can...

PeterC2 by Neighbour
  • 2250 Views
  • 1 replies
  • 0 kudos

Resolved! telus email

never moved to gmail, now gmail does not recognize my email.what do i do?want the telus emauil address without the telus bit i assumethanks

Anon125 by Advocate
  • 6544 Views
  • 10 replies
  • 0 kudos

Why I lost my charge?

Last November(3 months ago), I got a Home internet.And also I added the option of picTV for getting credit.After that, my account has 150 points so the salesperson showed me that my credit was -$150.But now, my contract doesn’t have any discount even...

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yamada by Neighbour
  • 1440 Views
  • 1 replies
  • 0 kudos

1 (888) 811-2323

Is +1 (888) 811-2323 a valid number from Telus? Is anyone else out there getting plagued with these calls? As far as I know my account is in good standing and not sure why they would reach out with offers/discounts when I have access by other means. ...

Kenmont by Neighbour
  • 65979 Views
  • 4 replies
  • 2 kudos