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We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...
I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...
I am being over billed after a Telus agent called me to renew my contact on some offer. When I renewed the contract, I had been sent a huge bill of 1800+ and when I am contacting to investigate for the last week, every one on customer service puts on...
I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.
I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.
Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer
So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...
How long on average does it take for something to be delivered after it ships?
My recent bill has 5 charges over 5 days for ER/VC ROAM/VOY USA. I contacted support and all they said so far is that I used my phone in the USA for 5 days. That's impossible as I've been in Toronto. There are also two phone calls made to numbers in ...
I am on the Exclusive Partner Program. Bought a Galaxy Watch 4 Classic LTE and my Wearable app said "there is no plan for your device in your country", or something like that. A person at the Telus Mobility store agreed, and a one hour call with Tech...
