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2nd defective device

Recieved a pixel 8 as an upgrade on my account. First device had a strip of dead pixels on the screen so I exchanged it. The 2nd device arrived and the camera doesn't auto-focus reliably. Sometimes not at all. All troubleshooting as identified it as ...

Rose82 by • Neighbour
  • 304 Views
  • 1 replies
  • 0 kudos

Flip 4 not working

I have a Flip 4 that is only 1.5 years old. Shuts off eveytime I start to close it and the front screen only works when phone is plugged in charger. Main screen works fine (when open) and phone works fine otherwise. Problem started after last big sof...

jcpsimon by • Neighbour
  • 297 Views
  • 1 replies
  • 0 kudos

Upgrading to new phone but keeping current plan

Hi, I'm currently using a 2018 model Samsung A8 and want to upgrade to a new phone, either an A15 or A54 but continue with my current Telus plan of 250gb at $85/month. I'm new to this so I have to ask. Can I just purchase one of those phones and inse...

Loyalty offer

Ok, I tried for weeks to claim a loyalty offer that was that offered a far cheaper plan with unlimited data, slowed after 100gb data, a galaxy s24 for $5 a month. I couldn't get the **bleep** thing to go through online and never got a callback. Now t...

Ken73 by • Neighbour
  • 882 Views
  • 6 replies
  • 0 kudos

Removing call Logs from Bill

Can Telus remove the call logs from the bill statements for privacy reasons? I have a business account and as I add employees, I really do not want pages and pages of call logs on my statement and bills. This is also for privacy reasons of all indivi...

Mahchine by • Neighbour
  • 413 Views
  • 1 replies
  • 0 kudos

Price increase

The price of my service increased without a notice. When I contacted Telus they tell me the increase was sent on a bill a few months ago on page 11 of 12. The increase was for 3G service on a phone I have they said. When I gave them the info on the p...

Mirmir1 by • Neighbour
  • 560 Views
  • 2 replies
  • 0 kudos

Dropping and horrible reception

I am having SO MANY issues, that I have never had before, with Telus reception. Everywhere, not just in my housei can't even think of answering my phone in my house, whereas before I could no question. I try outside, and it cut in and out. Everyday, ...

AliciaT by • Neighbour
  • 638 Views
  • 4 replies
  • 0 kudos
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