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Ordered an iPhone 16 on Dec 1st. Expected to ship Dec 6th. No update on my order since then. Agent called me two hours ago today to verify my identity and kept insisting he needed a "POE" with my maiden name on it since the order was placed under my ...
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...
Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...
I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...
I ordered the iPhone 16 on November 21st since there was a deal for Black Friday. It is now December 8th, so it has been 10 business days and I haven’t even gotten a shipping email yet. There’s been no update on the order since I placed it. I underst...
I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus ...
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
I can't log in under my usual user name, so I'm trying this. I have been dealing with issues with using Telus Rewards Telus Store Gift Cards since July. I have been unable to purchase anything through the online store with the gift cards because they...
I order the new Iphone 16 on December 8th. It was supposed to be delivered on December 12, but since I wasn't home, UPS did left a notice saying I could pick up next day at an access point. I went to the access point next day and they said the packag...
I ordered a ZFold6 512GB because my old phone S22 Ultra was always disconnecting from the Telus network (I tried a SIM and eSim and nothing we working). So I ordered my phone on the webstore. Telus sent it but UPS was late by 3 and half hours so I wa...
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