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Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by • Neighbour
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SCAM BILLING AFTER RENEWING MY BUSINESS PLAN

I am being over billed after a Telus agent called me to renew my contact on some offer. When I renewed the contract, I had been sent a huge bill of 1800+ and when I am contacting to investigate for the last week, every one on customer service puts on...

Ejaz by • Just Moved In
  • 64 Views
  • 1 replies
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How can you check your device balance?

I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.

Looks like something’s gone wrong.

Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer

Gamble by • Neighbour
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Moto G Pure

So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...

Galaxy Watch LTE with Exclusive Partner Plan

I am on the Exclusive Partner Program. Bought a Galaxy Watch 4 Classic LTE and my Wearable app said "there is no plan for your device in your country", or something like that. A person at the Telus Mobility store agreed, and a one hour call with Tech...

cammit1 by • Neighbour
  • 121 Views
  • 1 replies
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Certified pre-owned

Hi there! Can you purchase a certified pre-owned iPhone outright through Telus? All I see is the option for bring it back. I’d like to just buy it outright. Thanks.

Mrdeanw by • Neighbour
  • 129 Views
  • 1 replies
  • 0 kudos
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