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I received a new device in mid-December and need to return my old device via the Bring it Back program. I spoke to an agent in Dec 12 who stated that normally it’s a 30 day window but given the Canada Post strike at the time I would have at least 60 ...
I cannot stand this mobile company to be honest. I ported my cell number from my great Virgin Mobile network over to this company last night. It canceled my account with Virgin and told me in the "My Telus" app that my phone number is now active. Onl...
I am totally regret regretful that I chose to go with Telus I'm a new customer for my business I've been getting the runaround for the last 7 days I would advise everybody to stay away from Telus you won't receive your phone you won't get answers bad...
Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it...
I have easy roam on my plan. I don’t want to pay 16$ a day but want to have my phone on incase there is an emergency back home so someone can get ahold of me. If I turn data off and leave my cell service on will I still get charged?
My phone is extremely delayed when receiving 2-factor authentication texts, which has been happening since I set up/connected my new Pixel Watch. Prior to this, I'd receive them pretty much instantly, but now they take up to 10 minutes (at which poin...
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.I have tried re-booting the device, deleting and re-installing th...
I purchased google 9 pro through Telus.com - the offer states that I should have received an ultimate accessory package (case, screen protector and charger) with online activation. All i got was my phone.
I have a tablet with a SIM card slot. Currently I move my SIM card from my phone to the tablet if I want to use the phone functions away from my WiFi. Can I get a second physical SIM card that would treat my tablet as a connected device using the sam...
Do I need to dial 011 plus 1 then the 10 digit number to call the US from Canada? Using "1" then the 10 digit phone number has worked before, now the calls just drop, same for the toll-free number.
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