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I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
I can't log in under my usual user name, so I'm trying this. I have been dealing with issues with using Telus Rewards Telus Store Gift Cards since July. I have been unable to purchase anything through the online store with the gift cards because they...
I order the new Iphone 16 on December 8th. It was supposed to be delivered on December 12, but since I wasn't home, UPS did left a notice saying I could pick up next day at an access point. I went to the access point next day and they said the packag...
I ordered a ZFold6 512GB because my old phone S22 Ultra was always disconnecting from the Telus network (I tried a SIM and eSim and nothing we working). So I ordered my phone on the webstore. Telus sent it but UPS was late by 3 and half hours so I wa...
I ordered the Airpods 4 almost a month ago now and while it said it was going to be processed and shipped possibly on the 21 it has not, or so that's what the app and order status says, After making several phone calls first saying that they would "e...
Telus has blacklisted my phone. Purchased my device from a seller who originally activated the device at Telus. after a few weeks my phone was blacklisted. I’ve tried to contact the Telus team but haven’t been able to get in touch. Have all proof and...
Has anyone had success canceling EPP? I'm paying $65 for 100GB when regular plan is $50 for 200GB. What is the benefit of EPP?? Been on hold for almost an hour. Absolute horrible customer service.
I am a new customer and i bought two plan with iPhone 16 two days ago ,waiting for devices. I called for price match but could not get helped, very poor customer service. My service is not activated yet and i got bill for $420 i am very surprised, if...
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label on...
I purchased a brand new iPhone 16 Pro Max and signed a two year contract. Before handing me the sealed box, the sales associate informed me that it was store policy to open the box and check if the phone was working. I hesitated, saying I am sure it ...
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