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Ordered online. Got an email with two order numbers and was told shipping would be in 1-3 days. It is now 8 days, and the status shows only "order received." Have been trying to call for 2 days now. Collectively, I have sat on hold for 5 hours. What ...
Hi,I recently switched to Bell after many years with telus, but I still had a contract with one of my phones, which still owed money approx $1500. which was the termination charge from Telus, which I was ok with. But after a couple of weeks Telus cal...
I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...
Ordered an iPhone 16 on Dec 1st. Expected to ship Dec 6th. No update on my order since then. Agent called me two hours ago today to verify my identity and kept insisting he needed a "POE" with my maiden name on it since the order was placed under my ...
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...
Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...
I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...
I ordered the iPhone 16 on November 21st since there was a deal for Black Friday. It is now December 8th, so it has been 10 business days and I haven’t even gotten a shipping email yet. There’s been no update on the order since I placed it. I underst...
I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus ...
I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.
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