Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Why Telus Needs to Rethink Its Policies

I purchased a brand new iPhone 16 Pro Max and signed a two year contract. Before handing me the sealed box, the sales associate informed me that it was store policy to open the box and check if the phone was working. I hesitated, saying I am sure it ...

Could not receive messages after switch to Telus

I'm previous from Filo and recently switched to Telus but still with the original Filo number. After plug in the sim card from Telus, I could not get messages anymore and it also failed to update my number from the iphone. It is saying "MMS messaging...

Voicemail to text

Trying to set up Voicemail to Text to go to a specific email address - the support page says do this in your account but I can’t find out where.

Stevo2 by Neighbour
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  • 3 replies
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Telus EPP Price match

I just bought a Pixel 9 with the $0/down and $0/month plan and a Pixel watch 3 with $0/down and $10/month data plan. Today when I went into my local Telus store, they had the Pixel 9 for the same $0/down and $0/month but the Pixel watch 3 was complet...

maym by Neighbour
  • 146 Views
  • 1 replies
  • 1 kudos

Bring it back program

when I go through the online order process, there is a line called Bring It back, is this the amount I pay if i want to keep the phone, in this case, I pay $150 after 24 months to keep the phone?

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EW1 by Neighbour
  • 99 Views
  • 1 replies
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sold a deal and Telus wont follow through

So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of t...

Beware of In store sales tactics

We have had two very disappointing in store experiences at Market Mall. Four days ago, we went in store to upgrade one of our phones to the Pixel 9 Pro Fold when the salesperson insisted we do not have EPP pricing and would have to pay $30 more a mon...

Lila by Neighbour
  • 117 Views
  • 1 replies
  • 0 kudos