Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Price Match - What’s going on???

I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday.The employee said yes and gave me a paper with 2 QR codes on it. One...

Slum by Just Moved In
  • 17 Views
  • 0 replies
  • 0 kudos

Return Phone issues

I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...

Gerryt by Friendly Neighbour
  • 98 Views
  • 5 replies
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Price Match request not processed

Phones purchased with Bring it Back on Nov 28 @ $17 a month @ Telus store. Black Friday price changed Nov 29 to $10. Submitted price match requests same day ( 2 phones ) and received text the requests would be processed in 15 days. No response or ack...

52 by Neighbour
  • 76 Views
  • 3 replies
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30 Year Customer — Complaint

I have been a Telus business customer since 1997, managing 10 lines, 2 watches, and Business Connect services. You would think that kind of loyalty would count for something, but my recent experience has been so frustrating that I am seriously recons...

DanRad by Neighbour
  • 141 Views
  • 3 replies
  • 0 kudos

Login Failed, Error Code:LGN-301

I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus ...

Roi by Neighbour
  • 104 Views
  • 2 replies
  • 0 kudos

Price Match

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. i would like to resolve this asap.

Elinikki by Neighbour
  • 200 Views
  • 6 replies
  • 0 kudos

Telus Rewards

I can't log in under my usual user name, so I'm trying this. I have been dealing with issues with using Telus Rewards Telus Store Gift Cards since July. I have been unable to purchase anything through the online store with the gift cards because they...

UPS Lost Phone During Delivery

I order the new Iphone 16 on December 8th. It was supposed to be delivered on December 12, but since I wasn't home, UPS did left a notice saying I could pick up next day at an access point. I went to the access point next day and they said the packag...

cjoyce10 by Neighbour
  • 117 Views
  • 1 replies
  • 0 kudos