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Switched to Telus EPP program from Rogers and haven’t been happy since. Currently have two Identical phones, under same account one with CAN-US plan and my wife's with CAN-US-MEX plan, as of writing this we are in Guadalajara - I turned on my roaming...
Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he said: "you can't return it it's a special order". I in...
Hello there! Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo. Has anyone else experienced this issue. It a really weird one.
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...
I sent my phone in in mint condition. They have lowballed the evaluation saying buttons aren't working and parts are missing which is impossible. had I known they would only be giving me $175 for an iPhone 12 Pro Max I would have kept it. I'd like it...
The last time I opened the My Telus App on my iPhone I got a message that an update was available. There was no way to circumvent this so I updated on the App store to My Telus version 4.123.1 which appears to be the newest version of the app. I also...
On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...
I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing).However, all the messaging says that the shipping label to return the old phone would be 1) email...
Hey guys, Is anyone else keeps gettin dropped off from wifi calling with Telus. I started noticing this from today
I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...
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