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contract of phone

so I was told to pay 52.00 a month and 35 a month for the line . the phone cost now is lowered why can they not lower the cost of my unit ? thanks S25 Aultra here

SIM card doesn’t fit

Ordered a new SIM card from Telus to swap into a iPhone 7. I can’t get it to fit, seems like a hair too big and maybe not long enough. Gold side up right???? I can get to fit white side up only. .

Lost Phone by UPS

I got a phone upgrade, Nov 23/2024 and the phone that I received (Nov 30) was not the one that I wanted (my fault). I returned by UPS (Dec 2) but the package was 'lost' between warehouse and address. Talked to an agent (Sabrina) who said that she wou...

Telemarking issue

Could someone at Telus please contact me about the daily (sometimes multiple) calls I am getting from a telemarketing firm promoting Telus mobility? It needs to stop.

DDirom by • Neighbour
  • 106 Views
  • 5 replies
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Bring-it-Back Issues

Bring it back is an extreme scam of a system. There’s no notifications about it ending, there’s no notice or flag for it ending nothing. We realized that our Bring it Back contract ended last month and tried to get a new phone today (17 days past) to...

TB52 by • Neighbour
  • 82 Views
  • 0 replies
  • 0 kudos

Getting calls from Telus

Is it only me that is frustrated with Telus? I keep getting calls from Telus to upgrade my phone and the phone I pick is not available and they tell me to pic another and they will change it to the phone I want. Except I never click it because there ...

Kozia by • Neighbour
  • 119 Views
  • 2 replies
  • 0 kudos

Send/receive all messages

Hello,Our organization recently purchased iPhone SEs for our staff; each phone has a data plan.We want to ensure that all staff members are able to send and receive all messages (SMS, MMS, iMessage, RCS) to and from all devices (Apple, Android) when ...

chdgrs by • Neighbour
  • 105 Views
  • 1 replies
  • 0 kudos

"Not registered on network" trying to make a call

Good morning,When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airpla...

Resolved! My Telus App on iPhone does not login

I recently updated my iPhone to iOS 18.5, afterward, when I launch My Telus app, it says "Something went wrong" with message "Unfortunately, we aren't able to access your account information. Please check your internet connection or try again later"....

jc101 by • Neighbour
  • 182 Views
  • 2 replies
  • 0 kudos

Returned phone

I factory reset my pixel 7 and sent it back, now have a pixel 9. A week after my the pixel 7 was returned my bank account was hacked and money stolen. The phone before the pixel 7 was not a return plan. So I still have that one. Was no issues until I...

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