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Hi. I bought five cellphones on Dec.15.2024. Then, on Dec.27.2024, I did an online application for the Telus Price Match Guarantee. At the present time, only one cellphone had the price adjusted, but the others no. I have not received any news, nor t...
Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account
Hello, we are going to New Zealand and want to get an E sim card once there. We have an Iphone 15. Is this phone "unlocked" and so can accept a temporary sim?Many thanks.
Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....
Have been trying to submit a price match but the online form link is not working. Is there a new link?
What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to a...
I ordered a galaxy s24 violet, as the person asked which one I wanted, I should have chosen black. Because no one told me the violet was sold out. I am on week 3 and my phone is no where to be seen, and we have talked to at least 3 people at telus, a...
I received a new device in mid-December and need to return my old device via the Bring it Back program. I spoke to an agent in Dec 12 who stated that normally it’s a 30 day window but given the Canada Post strike at the time I would have at least 60 ...
I cannot stand this mobile company to be honest. I ported my cell number from my great Virgin Mobile network over to this company last night. It canceled my account with Virgin and told me in the "My Telus" app that my phone number is now active. Onl...
Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it...
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