Mobility Devices
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Resolved! Mexico Plan Not Working; Canada/US Plan is Fine

Switched to Telus EPP program from Rogers and haven’t been happy since. Currently have two Identical phones, under same account one with CAN-US plan and my wife's with CAN-US-MEX plan, as of writing this we are in Guadalajara - I turned on my roaming...

Mer96 by Neighbour
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  • 5 replies
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Merchant Is Refusing to Comply With Return Policy

Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he said: "you can't return it it's a special order". I in...

Telus home security APP -error

Hello there! Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo. Has anyone else experienced this issue. It a really weird one.

Device price and plan price

To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...

TRem0119 by Neighbour
  • 142 Views
  • 3 replies
  • 0 kudos

How to get support with bring it back dispute?

I sent my phone in in mint condition. They have lowballed the evaluation saying buttons aren't working and parts are missing which is impossible. had I known they would only be giving me $175 for an iPhone 12 Pro Max I would have kept it. I'd like it...

Khew by Neighbour
  • 105 Views
  • 1 replies
  • 0 kudos

My Telus App for iOS no longer working

The last time I opened the My Telus App on my iPhone I got a message that an update was available. There was no way to circumvent this so I updated on the App store to My Telus version 4.123.1 which appears to be the newest version of the app. I also...

KMac111 by Neighbour
  • 164 Views
  • 1 replies
  • 0 kudos

Koodo Tab Issue

On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...

Bring It Back Shipping Label never sent

I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing).However, all the messaging says that the shipping label to return the old phone would be 1) email...

KarenS89 by Neighbour
  • 157 Views
  • 1 replies
  • 0 kudos

Can't upgrade phone on family plan!

I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...

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