Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

UPS returns phone without delivering.

Hi,I ordered a phone to upgrade my old one on mytelus. The order goes along smoothly, but the UPS driver doesn't ring the bell, so I get a notice of attempted delivery that I pick up 10 mins after while going out of my house. I was home the whole mor...

Bring it back assessment inaccurate

I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear...

Bring it back overcharge

I returned my perfectly fine phone to Telus in September via mail. I tracked it and it has been delivered. But now there is a $590 bring it back charge in my account! What is this?

Shiva by Neighbour
  • 125 Views
  • 1 replies
  • 0 kudos

Email to sms from InTime scheduling software

Hello I work for a company that uses InTime scheduling software and they send a text for scheduling I don’t receive any texts. Sometimes I will get a random one. This is happening to all the people that use Telus or kudos

Addymack by Neighbour
  • 211 Views
  • 1 replies
  • 0 kudos

Contact support

So I spent the last 3 hours trying to add data to my oldest phone with no success. I phoned Bell and will have a 25 dollar savings on having data on 2 out of 3 phones. Solely on not able to talk to a representative a 23 year old client is switching t...

Ajherle by Neighbour
  • 313 Views
  • 2 replies
  • 1 kudos

Easy roam too expensive

With eSIMs when travellings easy roam offers little to no benefit. It doesn't make sense to offer a service for so much money when eSIMs allow for all the connection you need on $1/ GB cost.

SZ23 by Neighbour
  • 303 Views
  • 2 replies
  • 0 kudos

Canada Post Lost Iphone 16

I purchased the iphone 16 in September and it shows it was out for shipping with Canada Post September 26th, in my City. To date, I have not yet received my phone, I paid nearly $1500 up front and am being billed $20.00 a month for easy financing on ...

Erica81 by Neighbour
  • 238 Views
  • 1 replies
  • 0 kudos