Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics
Resolved! Blackview BV4800 Pro compatible with Telus SIM?
Anyone know if the Blackview BV4800 Pro is compatible with Telus SIM cards?
Resolved! Phone Promotions
Hi all, I received a call with an attractive promotional offer. I asked for it to be verified via email and they sent an email from - [email protected]. The email was a little short on details so I asked for further clarification, which ...
Mexico Nighttmare
I’m facing a serious issue with Telus that’s impacting my business and personal communications. While traveling in Mexico, I was advised to switch to a $115/month plan to avoid roaming charges, but Telus never activated it. Instead, charges piled up ...
Resolved! Absolutely no support
So Telus gave me a deal which included a new phone. Pretty sure it’s not a scam, but time will tell. The phone arrived Friday Mar 14 but it was the wrong one. A Telus rep called me to rectify the situation and sent a label to return the phone I had r...
Door to Door Rep SCAM
We live in Brampton and two door to door reps, Rissalat and Tayden, sold us on the internet, phone, and TV bundle a few weeks ago. They said the Stream+ Premium would be FREE with the bundle but no such service exists (it is $43 a month, minus $28 fo...
Something Went Wrong
I can no longer use my app on my iphone, when I try to use the mytelus app it says something went wrong and wants me to reset my password which I have done several times but cannot log in. I can log in via a web browser on my laptop but cannot with m...
Phone Wrongly Blacklisted
In August of 2024 I upgraded my phone, walked out of the store with my S22 and new S24 in hand, and waited the hours for my new phone to fully organize itself. The old phone went into the junk drawer where it was forgotten. Fast forward to November 2...
Trieng to return and online device.
I am trying to return a purchase which i made online. I have sent several emails and made several phone calls didn't receive any response regarding the label they say 3to5 days or 7to10. But haven't received anything yet..I see in this forum that all...
Flip phones
Hi! Does anyone know if Telus will still connect an old school flip phone? For context, I want to buy a 4G flip phone for daily use. I’m tired of my smartphone. However, the Telus site doesn't seem to show any plans or devices that correspond to my n...
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