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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Price Match

Have been trying to submit a price match but the online form link is not working. Is there a new link?

pch2004 by • Neighbour
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Bring it Back is not worth the frustration.

What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to a...

mmka by • Neighbour
  • 33 Views
  • 0 replies
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Phone still processing

I ordered a galaxy s24 violet, as the person asked which one I wanted, I should have chosen black. Because no one told me the violet was sold out. I am on week 3 and my phone is no where to be seen, and we have talked to at least 3 people at telus, a...

Bring it Back Issue - extension not honoured

I received a new device in mid-December and need to return my old device via the Bring it Back program. I spoke to an agent in Dec 12 who stated that normally it’s a 30 day window but given the Canada Post strike at the time I would have at least 60 ...

LVie by • Neighbour
  • 53 Views
  • 1 replies
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Most annoying mobile company

I cannot stand this mobile company to be honest. I ported my cell number from my great Virgin Mobile network over to this company last night. It canceled my account with Virgin and told me in the "My Telus" app that my phone number is now active. Onl...

Livi by • Neighbour
  • 49 Views
  • 0 replies
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Help

I am totally regret regretful that I chose to go with Telus I'm a new customer for my business I've been getting the runaround for the last 7 days I would advise everybody to stay away from Telus you won't receive your phone you won't get answers bad...

Nahan by • Neighbour
  • 49 Views
  • 0 replies
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Bring it back

Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it...

Roaming in Mexico

I have easy roam on my plan. I don’t want to pay 16$ a day but want to have my phone on incase there is an emergency back home so someone can get ahold of me. If I turn data off and leave my cell service on will I still get charged?

Tristis by • Neighbour
  • 207 Views
  • 3 replies
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Delayed Receipt of 2-factor Authentication Texts/Calls

My phone is extremely delayed when receiving 2-factor authentication texts, which has been happening since I set up/connected my new Pixel Watch. Prior to this, I'd receive them pretty much instantly, but now they take up to 10 minutes (at which poin...

Gary- by • Neighbour
  • 117 Views
  • 2 replies
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Resolved! Updated Telus app won't open

Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.I have tried re-booting the device, deleting and re-installing th...

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