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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Useless chat bots

Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account

RobR135 by • Just Moved In
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  • 0 replies
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Telus mobility return

Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....

Price Match

Have been trying to submit a price match but the online form link is not working. Is there a new link?

pch2004 by • Neighbour
  • 97 Views
  • 1 replies
  • 0 kudos

Bring it Back is not worth the frustration.

What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to a...

mmka by • Neighbour
  • 73 Views
  • 0 replies
  • 0 kudos

Phone still processing

I ordered a galaxy s24 violet, as the person asked which one I wanted, I should have chosen black. Because no one told me the violet was sold out. I am on week 3 and my phone is no where to be seen, and we have talked to at least 3 people at telus, a...

Bring it Back Issue - extension not honoured

I received a new device in mid-December and need to return my old device via the Bring it Back program. I spoke to an agent in Dec 12 who stated that normally it’s a 30 day window but given the Canada Post strike at the time I would have at least 60 ...

LVie by • Neighbour
  • 110 Views
  • 1 replies
  • 0 kudos

Most annoying mobile company

I cannot stand this mobile company to be honest. I ported my cell number from my great Virgin Mobile network over to this company last night. It canceled my account with Virgin and told me in the "My Telus" app that my phone number is now active. Onl...

Livi by • Neighbour
  • 84 Views
  • 0 replies
  • 0 kudos

Bring it back

Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it...

Roaming in Mexico

I have easy roam on my plan. I don’t want to pay 16$ a day but want to have my phone on incase there is an emergency back home so someone can get ahold of me. If I turn data off and leave my cell service on will I still get charged?

Tristis by • Neighbour
  • 262 Views
  • 3 replies
  • 0 kudos
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