Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Over charging me Every single month

I am very ill and I have been dealing with overcharging me every single month. I have been on the phone with countless different parties ( over 20 hours in the last five months ) and they have cut my phone off over and over again because of their scr...

wifi calling not working?

Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-existent where i live, so i rely on the wifi calling capabil...

mattf1 by Neighbour
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  • 12 replies
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Cell service has has decreased recently

Hello Monet the last few month ms the cell service in Elmvale Ontario has decreased. It is it hard to have a phone conversation unless you are under wifi. Had something changed? I know swoop recently put services in Elmvale but that is for internet??...

Does Telus Have Sales in OCT on devices?

So my bring it back plan ends with Rogers at the end of Oct, and i made the switch to telus due to a great deal, but there is an overlap in services. so i'll ride out my Rogers till end of Oct and pay for a month of telus, still saves me a tonne. I m...

coffeetime by Friendly Neighbour
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  • 1 replies
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Misleading Sales

Has a sales representative misled anyone else? I was contacted by Telus on August 4th and sold a package that I clarified concisely with the sales agent twice before agreeing to so I could ensure it was better than my provider at the time. I was told...

Help3 by Neighbour
  • 188 Views
  • 2 replies
  • 0 kudos

REPAIRS

IF I'M PAYING $15 A MONTH FOR DEVICE CARE, WHY IS IT REQUESTING I PAY $200 FOR A SCREEN REPLACEMENT? IF I HAVE TO PAY REGARDLESS, WHY AM I WASTING $15 A MONTH?

Phone Lost by UPS

I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so decided to upgrade by accepting a text offer. I or...