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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Telemarking issue

Could someone at Telus please contact me about the daily (sometimes multiple) calls I am getting from a telemarketing firm promoting Telus mobility? It needs to stop.

DDirom by • Just Moved In
  • 11 Views
  • 2 replies
  • 0 kudos

Bring-it-Back Issues

Bring it back is an extreme scam of a system. There’s no notifications about it ending, there’s no notice or flag for it ending nothing. We realized that our Bring it Back contract ended last month and tried to get a new phone today (17 days past) to...

TB52 by • Neighbour
  • 51 Views
  • 0 replies
  • 0 kudos

Getting calls from Telus

Is it only me that is frustrated with Telus? I keep getting calls from Telus to upgrade my phone and the phone I pick is not available and they tell me to pic another and they will change it to the phone I want. Except I never click it because there ...

Kozia by • Neighbour
  • 89 Views
  • 2 replies
  • 0 kudos

Send/receive all messages

Hello,Our organization recently purchased iPhone SEs for our staff; each phone has a data plan.We want to ensure that all staff members are able to send and receive all messages (SMS, MMS, iMessage, RCS) to and from all devices (Apple, Android) when ...

chdgrs by • Neighbour
  • 89 Views
  • 1 replies
  • 0 kudos

"Not registered on network" trying to make a call

Good morning,When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airpla...

Resolved! My Telus App on iPhone does not login

I recently updated my iPhone to iOS 18.5, afterward, when I launch My Telus app, it says "Something went wrong" with message "Unfortunately, we aren't able to access your account information. Please check your internet connection or try again later"....

jc101 by • Neighbour
  • 140 Views
  • 2 replies
  • 0 kudos

Returned phone

I factory reset my pixel 7 and sent it back, now have a pixel 9. A week after my the pixel 7 was returned my bank account was hacked and money stolen. The phone before the pixel 7 was not a return plan. So I still have that one. Was no issues until I...

Questions about mobility bills

I signed an agreement on Nov 30 2024 , it was about a $15 bill credit for my mobile service , and it last for 24 months. However, I just received the bill and found that the $15 bill credit didn't apply. Would you explain what happened?

Trouble Sending RCS Messages

Hello,My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enable...

Telus Offer Doesn’t Register in Commerce Platform

Telus made me an offer of a bill credit and waiver of remaining device balance if I renew for iPhone 16 series phone. But, when I try to order the phone, it wants me to pay the device balance and no mention of a bill credit. I’m scared to pull the tr...

BigJ by • Neighbour
  • 332 Views
  • 4 replies
  • 0 kudos
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