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Looks like something’s gone wrong.

Gamble
Neighbour

Every time I try to get a new device I get this error. 

The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. 

I have tried on mobile and web on computer 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @Gamble - sorry, when you go to our website, you click on Mobility>Phones and when you select one and login you receive an error?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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