Call in as the phone I ordered wasn’t sent to me but a different phone. It was the iPhone 16 pro. I wanted the 512g but some how I ended up with the 256g. So soon as I seen it was the wrong one I called to the help desk. The team member I got couldn...
Hi just wondering if anyone has top on actually receiving account help. I have spent 5 plus hours on the phone this week and spoken to a manager. No one seems to know how to correct my multiple account issues. We have now decided to leave Telus but t...
Is the Tcl 40 XE 5G compatible with the telus network
Hello there, I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. Device & Plan SummaryChange Plan & Add-OnsChan...
We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...
I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...
I am being over billed after a Telus agent called me to renew my contact on some offer. When I renewed the contract, I had been sent a huge bill of 1800+ and when I am contacting to investigate for the last week, every one on customer service puts on...
I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.
I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.
Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer
