Featured Categories
Forum Widgets
Recent Discussions
Heads up for someone considering adding optic to their Mobility plan.
Alright, let’s start from the top. This service feels like an absolute scam. People have been complaining about the same issues for years, and every time Telus (Kate included) insists a fix is “in progress.” Yet here we are, years later, dealing with the exact same problems. There’s even a post from three years ago describing the identical issue: “Optik PVR Unable to Series Record Properly TELUS Neighbourhood.” Kate replied back then saying it was being worked on. Nothing has changed. The PVR’s behaviour is genuinely awful for sports fans. It automatically adds time if a game goes into overtime—whether you want it to or not. That completely ruins the experience because the recording length spoils the outcome. I knew the LA/Bears game was going to overtime the moment I saw the recording was 45 minutes longer than a normal NFL broadcast. There’s no way to turn this off, and no way to manually add time yourself. I cannot emphasize enough how terrible this is for anyone who watches live sports. You also can’t manually extend a recording when setting it. Series recording refuses to capture the same program more than once in a day. It didn’t even record the second playoff game. Thankfully, I already know how unreliable this system is, so I recorded it on another channel as a backup. On top of that, the picture quality constantly drops—even when the box is only a few meters from the Wi‑Fi hub. And to make matters worse, Telus keeps deleting posts about these issues. People deserve to know what’s going on instead of having their complaints buried.
Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution. Here’s what I’ve done so far: I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number. When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant. I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service. I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try. When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again. At this point, I can’t seem to reach a real person, and I’m completely stuck. Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund? Thanks.
New client Bill
I love Telus they send me a bill . I am not even using there services yet . I am no way paying there bill never got SIM cards delivered have to call to cancel the service and to cancel a line I did not agree with you have to call and I was ordering a phone from them . Well no SIM card and I cannot order a phone and the Telus kiosk in Place Longueuil does nothing I asked . I am done with Telus . I am still a client of chatr at $28.74 a month so I am not using Telus right now . How dare them bill me . Lucky no debit or credit card they have of mine .
Difficulty Retrieving Past Invoices and Support Issues
This is about invoices, attempting to find the first five months of the year & being unable to. Why? In June due to spotty rural-mobility-internet Telus switched me to a new mobility internet mode, attached to the exterior of my home. The previous service ran through a small in-home box with a Sim card -- both services are/were with Telus Mobility. Fast forward to needing to submit invoices for the year and attempting to download them: they are available June -December but not January - May. Asking the support ChatBot for help was like asking my dog to empty the dishwasher. Totally useless. I called for support and after many (many) stretched out minutes of my life a human named Herbert told me he'd help me. He even asked how my day was going 🤪 AND YET. After me sharing the account number of the previous connection, I was told that it didn't exist. Also NO he couldn't pass me through to anyone at all to discuss this with because, as he patiently explained several times to my incredulous ears, my account didn't exist. So I couldn't be helped. Despite me having several years worth of emails reminding me of my many preauthorized payments! Eventually he put me on hold to reconfirm with his supervisor that indeed he was unable to help me. And that was the last of Telus's human help. Me, I waited on hold there for 20 more minutes. Truly a fool for expending my last shred of faith. The agent never returned to the call. If it wasn't for really needing the $500 of paid invoices, I wouldn't be typing this. Before I arrived here in the 'neighbourhood' (🤮) I searched the Telus website for 'human customer service' – they offered me GenAI Support Tool (🤮). And now, having read this far, you understand the title of this post: so many lols with the chaos of telus. And if any helpful soul out there in the 'hood has any recommendations about how to access the early-year invoices I'd be charmed for sure. Until then, I'll be over here scrolling telus's collection of cute animals. So calming.
Dispute Over Bulk Discount Charge After Phone Payoff
The idea that I would be charged to pay for the difference between Telus bulk discount on the phones and the retail price after over 360 months as a Telus customer is silly. Why silly? Telus is treating me like a johnny come lately customer one that would take the phones and move on to another service provider. Since I am recently unemployed I elected to pay off the phones to reduce my family monthly costs. I recognize that it is in my contract. I had not planned for the massive bill created by paying off this discounted rate. After 360 months I thought my continued customer value was worthy of being negated by this cash grab of paying off this discounted rate. Just tell me I am not a valued customer and that you won't refund this cash grab! If I don't get the refund in the next 5 business days I will seek out a new service provider. We are no longer on contracts with Telus.
Signal and Bandwidth Issues in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.Missing SIM Cards in Mail
Hi, I am a new client . Telus system ordered two SIM cards really I only need one and I have a representative to call me Tuesday to see if the SIM cards came in and to Vance one of the sims but I was also ordering a iPhone 16e and cannot do that until the SIM cards come in . The cards were ordered January 9 I have been monkeyed around with Telus and there the ones who called me to join . They tried to message me here but sign in credentials don’t seem to work . I am with Chatr just pay monthly and have iPhone XR but would like a newer phone but I hear Telus is very expensive they quoted me $50 for the plan and no $80 connection fee. I am so done .