TELUS is a great company

[Paramore78]

I just wanted to post how TELUS truly is a great company for customer service.. I’ve been a customer for 7 years , after losing my job and certain issues along the way, TELUS has always been able to extend my payment (which I paid) and has always been understanding that sometimes life hits you.
As a loyal customer, thank you.

[xray]

I didn't know one could ask for an extension on payments. I guess it never hurts to ask.

I hope things are getting better for you.

[TheDude12]

TELUS Is a fantastic company, they may be on the more expensive side but they provide the service that they promise. 

[Chris6]

I had a very different experience.  I won't use this space to bash them, I just felt the need to balance this discussion by expressing that they are not always this accommodating.  They were so dismissive of me that I closed my account instantly after a very poor customer service experience, and that was after 15 years with them.