05-05-2020 05:18 PM
Hi,
I am having trouble purchasing the 75$ peace of mind plan online (with bring your own device). I currently have a prepaid plan with Telus. When going through the website I am prompted to log out and create a new mobility account (like this: https://imgur.com/a/zzX9hYI). Once I log out I'm left with this screen: https://imgur.com/a/LBlwhzF.
If I click "Pick your options" I'm left with this sceen: https://imgur.com/a/NJEv4Wg. The bottom half of the screen doesn't seem to load so I cant do anything. I tried this both in chrome and firefox and got the same result.
If I click "Change Plan" under "I'm an existing mobility customer" and try to check out the system won't let the purchase go through as I already have a Telus number.
Solved! Go to Solution.
05-10-2020 11:12 AM
Prepaid and postpaid are two totally different tracks. Have you tried to login as though a new customer? Once you have received your new SIM and plan, you would then port your current number from prepaid to your new account.
05-09-2020 12:09 PM
J'ai le service minimum à 10$ par mois et il n'est pas adapté à mes besoins. J'ai souvent payé pour une année complète à 100$ et après un mois ou deux, après avoir trop parler, le compte était déjà vide. J'ai aussi des problèmes avec mon mot de passe que mon ordinateur mémorise et peux me le rappeler à volonté. Là aussi la plateforme de Telus est vraiment défectueuses. Malgré tout ce soutient, on me dit Désolé, vous n'avez pas le bon mot de passe de sorte que je ne peux pas me connecter et choisir un bon forfait. SVP aidez-moi!
05-09-2020 12:51 PM
@450-661-1012 Log into your account and when it says ( FORGOT PASSWORD ) click that and follow prompts and you can enter a new password. Never store your passwords on the computer. Polecat
05-10-2020 11:12 AM
Prepaid and postpaid are two totally different tracks. Have you tried to login as though a new customer? Once you have received your new SIM and plan, you would then port your current number from prepaid to your new account.
01-18-2021 12:48 AM
01-18-2021 01:46 AM - edited 01-18-2021 01:53 AM
What is a low end SIM card? They’re all manufactured the same. Doesn’t matter if post or prepaid. As for shotty service depends where you’re in any city, there are reception issues. All depends what carrier you’re with, tower location etc.
When telcos offer services to their often flankier cheeky brands they use the same towers. Perhaps Koodo would be a better fit.