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Newcomer to Canada with TELUS SIM Card

ch3micat
Just Moved In

Hello, my boyfriend and I recently moved to Vancouver and just got ourselves a prepaid SIM card so that we can be contactable locally. We are struggling to activate the SIM card on our own devices, could we possibly get some assistance with this?

4 REPLIES 4

WestCoasterBC
Community Power User
Community Power User

Have you visited the following instructions located here. 


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Hello @WestCoasterBC, yes I have visited that link but when it gets to the part asking for "Contact phone number", I don't have a local contact number and only have my contact number from my home country and cannot input that number as the field doesn't allow me.

@ch3micat  I think your best bet is to take your sim and phone and go to a telus store and have them do it for you. Did you buy your sim on line ?

Hi @ch3micat, in the contact phone number field you should be able to just enter 555-555-5555 and it should let you continue.