My Telus Remaining Data Widget not functioning correctly

[Snowcat19]

Hi everyone,

I am new to the neighbourhood, and I just had a question regarding the My Telus data widget.

I have a Galaxy S10+ running on Android 8.1 (Pie) and the widget was working fine until a few days ago.

This is a really handy widget as it shows how much data I have left for the month, but now it is just blank with the little gear icon, and when I tap on it, 3 green "loading" dots appear, but then nothing happens.

I have tried to remove the widget and re-add it, I did the same with the My Telus app, but no luck.

I have attached some screen shots so you can see what I am dealing with, just wondering if there will be any updates to this app to resolve this issue,

thank you

[Neale]

I've had the Samsung S9 for over a year. The widget was installed in the store when I bought the phone, but keeps going belly up similar to what you describe, requiring a reinstall to get it working again. I found your post because it died again this morning, and I'm getting tired of reinstalling it. This will be at least the fourth time.