Forum Discussion
Telus website, app, and chat are garbage
Wow, where do i start? The website has a linking problem between the Mobility/Manage/Pre-Auth function and the next page that should launch. I tried using the app and it just open the webpage. I told the chatbot this and it was dumber than a sack of hammers, including NOT EVEN KNOWING WHAT THE PROPER TELUS DOMAIN IS. After nearly an hour of trying to work with the chatbot i phoned in, navigated the complete trash phone support system and got a human. The human fixed the situation in 10 minutes flat.
Telus - why don't you spend more time and money on your website and automated support instead of phoning me every day trying to get me to buy more of your services.
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1 Reply
Totally agree. The chat bot is 100% waste of time. Plus so many team members misleading people with offers and pricing on services. Had to call 4 times today just to get a simple thing fixed. President and CEO running this company to the ground. Don’t believe me, check out T.TO on the TSX, stock price doesn’t lie.
