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Dispute Over Bulk Discount Charge After Phone Payoff
The idea that I would be charged to pay for the difference between Telus bulk discount on the phones and the retail price after over 360 months as a Telus customer is silly. Why silly? Telus is treating me like a johnny come lately customer one that would take the phones and move on to another service provider. Since I am recently unemployed I elected to pay off the phones to reduce my family monthly costs. I recognize that it is in my contract. I had not planned for the massive bill created by paying off this discounted rate. After 360 months I thought my continued customer value was worthy of being negated by this cash grab of paying off this discounted rate. Just tell me I am not a valued customer and that you won't refund this cash grab! If I don't get the refund in the next 5 business days I will seek out a new service provider. We are no longer on contracts with Telus.
Signal and Bandwidth Issues in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.Difficulty Retrieving Past Invoices and Support Issues
This is about invoices, attempting to find the first five months of the year & being unable to. Why? In June due to spotty rural-mobility-internet Telus switched me to a new mobility internet mode, attached to the exterior of my home. The previous service ran through a small in-home box with a Sim card -- both services are/were with Telus Mobility. Fast forward to needing to submit invoices for the year and attempting to download them: they are available June -December but not January - May. Asking the support ChatBot for help was like asking my dog to empty the dishwasher. Totally useless. I called for support and after many (many) stretched out minutes of my life a human named Herbert told me he'd help me. He even asked how my day was going 🤪 AND YET. After me sharing the account number of the previous connection, I was told that it didn't exist. Also NO he couldn't pass me through to anyone at all to discuss this with because, as he patiently explained several times to my incredulous ears, my account didn't exist. So I couldn't be helped. Despite me having several years worth of emails reminding me of my many preauthorized payments! Eventually he put me on hold to reconfirm with his supervisor that indeed he was unable to help me. And that was the last of Telus's human help. Me, I waited on hold there for 20 more minutes. Truly a fool for expending my last shred of faith. The agent never returned to the call. If it wasn't for really needing the $500 of paid invoices, I wouldn't be typing this. Before I arrived here in the 'neighbourhood' (🤮) I searched the Telus website for 'human customer service' – they offered me GenAI Support Tool (🤮). And now, having read this far, you understand the title of this post: so many lols with the chaos of telus. And if any helpful soul out there in the 'hood has any recommendations about how to access the early-year invoices I'd be charmed for sure. Until then, I'll be over here scrolling telus's collection of cute animals. So calming.
Missing SIM Cards in Mail
Hi, I am a new client . Telus system ordered two SIM cards really I only need one and I have a representative to call me Tuesday to see if the SIM cards came in and to Vance one of the sims but I was also ordering a iPhone 16e and cannot do that until the SIM cards come in . The cards were ordered January 9 I have been monkeyed around with Telus and there the ones who called me to join . They tried to message me here but sign in credentials don’t seem to work . I am with Chatr just pay monthly and have iPhone XR but would like a newer phone but I hear Telus is very expensive they quoted me $50 for the plan and no $80 connection fee. I am so done .Maybe New Customer
Hi, first of . My internet company who I being too. Which you did not need a credit check got sold a few years ago then it was taken over by Koodo and now it seems Telus .I pay my bill before the due date always love my internet to do things right . Who doesn’t . My issue was I belong to Chatr and have no monthly bill pretty cheap and I bought a iPhone through Best Buy unlocked around $200. Now I got a call from a Telus representative saying if I had a mobile plan and I said yes . This person was legit even sent me emails and the contract but of course they don’t have my debit/ credit card . They offered me $50 for 5G Canada and US but I never travel and really only need Canada and my data never go over only use it to listen to music and my banking and looking stuff for internet only when I am out and that is not often and I have wifi at home and internet good savings. They wanted to put me on a prepaid plan but I said I like my plan but I have iPhone XR would like to get a better phone they offered me a iPhone 14 for $7 a month and waived the $80 connection fee but I would like something newer iPhone 16 e well Thats was $19.00 a month . With the iPhone 14 I did not have funds on my card to get it on the phone pay the taxes which he said $25 and then he said go to Telus kiosk and you can pay it there . Well went to a kiosk nope they cannot do it . And the first representative was sending me 2 SIM cards . I do not need two lines only one . I ended up calling Telus that is like contacting the prime minister . Customer service sucks but anyway . I got a nice Indian gentlemen to help me . But because I did not have the SIM cards he could not cancel one because of me maybe getting a phone it has to go with that SIM card even though I will be importing my number from chatr . Well he said he would call today he did but no SIM cards have been delivered yet and I am not paying for those SIM cards no way .Return label for Bring it Device
I have called customer service 9 times and all 9 times I have been told different things. They promised to send the return label within 48 hours which still has not been sent. Every time when I call telus regarding this matter, I have to spend at least 30 min to talk to a telus agent. You guys wasted my time and I am very unsatisfied with the service. I've still didnt get return label yet. And my return device period was expired. Please help me to solve this problem.Shipping Label to Bring My Phone Back
Hello, I had an EPP plan with Telus that ended recently and with that, I’ve been attempting to return my phone as it was part of the ‘bring it back plan’. I’ve called them three days in a row to obtain a shipping label and every time I’ve called, the rep has said that I would get the shipping label via text within 24 hours. When I call the following day to let them know that I haven’t received any text, I keep getting the same response that they’re having technical issues. It surely can’t be that difficult to send a shipping label via text, can it? I have not received anything to date and I’m getting increasingly frustrated. Does anyone have any suggestions about how I can get this issue resolved asap?
