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Additional Europe Easy Roam Travel Pass
I was recently in Europe and returned home to Canada. We still have active 30 day Europe Easy Roam Travel Passes on our accounts. We are heading back to Europe again. I’ve been told that they will expire partway through this next trip. (Which is shocking since once of our phones was on airplane mode for the first three days of the trip 🤷♀️ ). I want to add new 14 day travel passes but when I search in the app to do so it says I already have a pass added. Is there anyway to do this?
Why won't my Galaxy S25 not charge?
My phone died and has been plugged in for 30 minutes, not a single percentage. I am using the same cord I have used since I have bought it, which has had no problems charging it before. My phone shows the white charging symbol but when i try to turn it on it immediately shuts off. Telus' very helpful virtual assistant told me to download a battery diagnosis app...which I can't because, you know, my phone is dead. The next option was to have a Telus agent call me, which again, I can't do. What are my other options? I would really prefer not having to drive 4 hours just to talk to an agent in person.
Overpaid account help
One month ago I closed my account with Telus. When paying the last bill, we have over paid and now comes up that account has credit. I have tried both the chat and the phone line and can’t get ahold of a rep to actually help me with this issue. The bot chat is absolutely useless if you don’t have an account. And I 1-888 number isn’t working. I would love an email to reach a customer service rep before I have to take further action to get my money back.
Billing Issue – Charged After Returning Device (Need Help)
Hi everyone, I’m facing an issue with Telus billing and wanted to see if anyone here has experienced something similar or knows how to resolve it. Account Number: <Admin edit: removed personal info. Please see house rules.> After speaking with a Telus agent, I returned my phone as instructed. According to the tracking information, the device was received on March 17. However, I am still being charged for the device. I followed all the steps provided by Telus in good faith, so this is really frustrating. Has anyone dealt with this before? How long does it usually take for them to update the account and remove charges? Also, any advice on the best way to escalate this if it doesn’t get resolved soon would be appreciated. Thanks in advance!
Alaskan Cruise
Hi all, I am going on an Alaskan cruise soon and I wanted to know what coverage I would have. My plan covers Canada and the US, but what I am reading is that it will be fine once I am in a US town, but will not work once I am at sea. Is there something that I can use to get better coverage and not charged a lot for the roaming fees? Thanks
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and closed CCTS complaint (I wasn’t satisfied with outcome but I just wanted it done). Unfortunately I still had 2 more phones under contract and now Telus has come back to me saying I owe $1000 even though case was closed by CCTS (yes, these were charges considered and “compensated” for in first CCTS complaint). I have reopened case with CCTS. Anybody else had this experience? Was it ever resolved? Telus is going to be coming after me forever for fraud they committed!