Forum Discussion
Overpaid account help
One month ago I closed my account with Telus. When paying the last bill, we have over paid and now comes up that account has credit. I have tried both the chat and the phone line and can’t get ahold of a rep to actually help me with this issue. The bot chat is absolutely useless if you don’t have an account. And I 1-888 number isn’t working. I would love an email to reach a customer service rep before I have to take further action to get my money back.
1 Reply
TELUS_SupportOfficial Support Team
Hello Kbelch, I completely hear you. There is nothing more aggravating than trying to get your own money back and being met with an automated "Are you a current customer?" prompt. When an account is closed, the standard support channels often don't "see" you anymore, which is a gap we are working to bridge.
We'll need more information regarding your account so we'll send you a private message shortly and thanks for your patience.
