I have an android phone. My friend has an iPhone 14. His Message app is set to “Send as SMS.” But when he sends me a message, I receive an email. The return address on the email is his phone number ([email protected].) Why is this happening an...
I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.This has been the most frustra...
Question....Im with Public Mobile and Telus bought Public Mobile ten years ago. My PM account number is 14 digits starting with "0000". To add telus as a payee on my online banking there are only 2 options, 8 digit and 10 digit account numbers. Can I...
Does anybody know how to cancel an order That was placed for a new cell phone?
Trying to return a phone - on the bring it back program. Telus sent a Purolator waybill to attach to the package. Awesome - but you need to drop it off at a Purolator depot. We don't have one in my community. The closest is almost an hour away. I hav...
Hi everyone, There is a number out there that is not currently registered to anyone, but it appears to be with the carrier of Telus.That said, I was wondering how it would be possible to get that number... I understand that creating a mobility accoun...
Hello,Something very strange is happening with my account. I got a message, supposedly from TELUS, advising me that my 100 airtime minutes have expired, but when I check on the MyTELUS app it shows that I haven’t used any minutes. Any thoughts on wha...
I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the order for days on end.I called to follow up a couple o...
I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...
I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos ...
