Hi there, My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call - they were kind enough to give us a shipping label), ...
This is absolutely ridiculous. I need to return 4 phones via bring it back program, and order 4 new phones. This has taken 4 separate phone calls so far and today alone, i have been online 4.5 hours and counting. Lucky I have the time right now but h...
I have a Canada US Mexico plan and have zero cellular service. Won’t connect.
Good day its nearly 2 weeks now iam waiting for my online order you phoned me twice you got my derails i was promised 5 working days what the exscuse now is this normal to take so long i feel like cancel my order and go somehere else
Hey you have previously confirmed my cancellation of service on Jun 28, 2025.Why still charging me for the month of July?????
I recently switched two phone lines over to Telus. One of the numbers was not porting so I went to see Telus in person. There was an issue where the prepaid account locked itself and IT couldn't even access or put money on it. They copied the details...
Lethbridge has some neighbourhoods were cell service is bad and people cannot make calls from inside their houses. Why has nothing been done to fix this?
Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be n...
I'm currently in my last couple of months for my Koodo Tab/contract and I was curious how the process switching from Koodo to TELUS is in this scenario. Do I have to wait until my contract is fully up before I can switch, or since Koodo is under TELU...
Dear Telus Management, I hope this message reaches the right forum to express my satisfaction and gratitude for one of your employees, Seth G., who provided me with outstanding service at the Telus store on Granville St. in Vancouver. I arrived at th...
