Mobility Products and Services
Discuss TELUS Mobility devices, equipment, and service.
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Speaking With An Agent

Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service

Resolved! Europe Easy Roam

Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?

birnit by Neighbour
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Had Easyroam, went to the states, had issues

On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...

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JB12 by Friendly Neighbour
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  • 10 replies
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Terrible Voice Signal Strength

I am on a Telus Mobility prepaid plan with an Android 15 phone. Voice signal strength is between 0 and 1 bar. I sometimes can't make a call, and frequently the call cuts in and out. Signal strength is -113 dBm 27 asu. Mobile voice network type is LTE...

Steve7 by Organizer
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Resolved! Purchase eSIM or physical SIM at a Telus store

I am a current Telus customer with 5 lines (3 phones, 1 watch and 1 tablet) on my account. I purchased a new unlocked iPhone from the Apple Store today and attempted to activate a new line with a bring your own device plan in the Telus app. I was pro...

Thinking about Telus? Don't!

That was the most painful experience ever. Thought I would take advantage of the great deals on phone plans. Ordered online, esim, okay. Then it became a nightmare of constant texts, emails and calls and even an instore visit to verify and validate. ...

Upgrading My Iphone on My Telus

Hello,Has anyone else experienced this error when trying to click on a new Iphone to upgrade within the My Telus app and/or webpage. When I click on the phone I want, which is step one I get a banner that says"Looks like we ran into some problems. If...

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