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Number Transfer

Hi, my fiancée was with Bell and needed a new phone so I added her on my account and ordered a new IPhone 14. We received it today, and set it up, inserted new SIM and requested a phone number transfer. It usually takes 30mins to 2:30. It has been 10...

Nicky-gb by Neighbour
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Does Telus have an affiliate in the USA

keep getting called by 1-888-811-2323 and it comes up as TELUS but it is coming in from the USA. I answered once and it straight up sounded like a call center scam place where you can hear all the other people in the background talking to their respe...

Elevate by Neighbour
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  • 1 replies
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How to Downgrade a Mobile Phone Plan?

I wanted to downgrade my mobile phone plan as I changed to a work from a home lifestyle. Currently on the Unlimited mobile plan and I am barely scraping the surface of data. It's more than I need and I'd like to downgrade to either the Essential 6 5G...

Resolved! Upgrading phone steps

Hello, I am in need of upgrading to new phone. My phone is so old that the SIM card won't fit whichever new phone I will be getting so I will need to change both the phone and SIM card. I've read the instruction regarding swapping SIM card online and...

No signal outside the country

I am now in trouble because my TELUS SIM is not receiving any signal since my travel outside Canada (Egypt). I was expecting the roaming to function automatically but this didn't happen. I tried to communicate with TELUS agents through online chat, b...

Mhmd by Neighbour
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  • 2 replies
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