TELUS Neighbourhood

Bring it back

Hello Telus. I am having a real struggle to get a Bring it Back shipping label. Here is the situation:I bought a new phone on the Telus website. I received it on Monday 24th July. I have activated the new phone.I need to return my old phone by mail u...

Google Play charge

I just got my recent phone bill, I was charged for a Google Play fee of $28.34 but I have not purchased any apps or subscriptions. My Google account says I have zero purchase history. I have tried phoning and it did not help at all. How do I figure o...

Voice mail notification is not going from Samsung Galaxy S23 Ultra

Hi Am using eSIM on my Samsung Galaxy S23 Ultra. There are no Voice mail but still the Voice mail notification icon is getting popped up.

How do I view INCOMING phone numbers on my BILL

Why am I getting different information and deals with agents

I am very upset with Telus as a business. Telus has constantly tried to upsell me and promised me an internet plan of $95 complimentary TV. I got ahead and check and these guys are now charging me $173. Wtf is going on? I am not even getting the full...

Did you know you cannot use a non-Telus eSIM-card?

I bought an eSIM card from another company and properly installed it. With no notice, easy roaming charges for 3 days appeared on my bill. Only when I called was I informed that I had to use a Telus eSim card. The data I used in the US came from my e...

Cell tower

So the l t e discovery app says that there is a cell phone tower inside of my house. I've used the open source app to further locate this. And it appears that my location of my device is at the site of a cell tower a few kilometers away up the mounta...