Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Misinformed by Telus EPP agent

I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th be...

I’m not sure if this is a scam

I’m confused to say the least. About a week ago my mother got a call from “Telus” offering a deal on the newest iPhone and newest Samsung. They were offering them for 50 dollars a month with no additional fee’s. I could overhear the conversation my m...

Soulneid by Neighbour
  • 1589 Views
  • 1 replies
  • 0 kudos

Resolved! Price Match Guarantee not honoured

I got an iPhone 15 Pro on a Bring-It-Back plan just before Christmas. On Boxing Day the monthly price for the Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given. I submitted the form two m...

toeknee by Neighbour
  • 4302 Views
  • 3 replies
  • 2 kudos

Wi-fi calling suddenly not working

I live in a rural area with no cellular coverage. I have been using wifi- calling for well over a year now. Over the last 2 weeks wifi calling has been going off and on even when my phone shows no service and no network connection. For the last 2 day...

laur813 by Neighbour
  • 1836 Views
  • 3 replies
  • 0 kudos

Reconnection charges for no reason

Had a disconnection and reconnection charge on a LivingWell Companion for no reason. I’ve tried calling but the automated answering message is ridiculous and the wait times are atrocious. I’ve reached out on X but other than the quick automated respo...

-TamiH- by Neighbour
  • 1363 Views
  • 2 replies
  • 0 kudos

Spam Android notifications - Chrome

I am getting many spam notifications per day, asking me to click here for further information. They shows as coming from "movfinb.com" and are via Chrome notifications. However, I do not get them on my PC or laptop. There are many messages a day sayi...

tcf999 by Friendly Neighbour
  • 1027 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online trade in I’m already starting to worry about my device that I shipped because the status has not changed since Dec 1 on my account.I checked the Canada Post tracking number multiple times to confirm if my device was actually received,...

CASad by Neighbour
  • 1470 Views
  • 1 replies
  • 0 kudos