Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Order Cancelled

Has anyone else had an order cancelled, without explanation? And after hours waiting to speak to someone, I was told the "SYSTEM" cancelled it. No reason, no explanation and NO HELP. The Telus Rep (who was professional) said I must re-enter order and...

gamacleod by Just Moved In
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Bring It Back Online

I’ve registered my device to “bring it back” via online and I’m not sure what to do next. Will I get an email with the next steps soon? My plan ends in 7 days and I’m not sure what to do. Will they ship the new device I chose after my plan ends?

DeeJayGee by Just Moved In
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  • 1 replies
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Samsung S22 ultra is laggy/slow what to do now?

This is by far the worst Samsung I've ever owned and I tried returning it but Telus has a 15 day policy and I'm at 45.The phone is laggy switching between apps, texting, surfing the web even is just stuttering. Camera is extremely slow and I can neve...

TylerS by Just Moved In
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  • 1 replies
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Bring It Back Online

I went through the process of picking a new phone online and preparing to return my current one, but when I finish everything there’s just a “summary” at the end and it doesn’t say what to do next. My plan ends in 8 days, do I have to wait until it’s...

DeeJayGee by Just Moved In
  • 819 Views
  • 1 replies
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Resolved! Dual sim on XCover pro

I am looking to get a dual sim phone to have my work number and personal number on one device.I am a big fan of removable batteries and have identified this phone: Samsung Galaxy XCover Pro - SM-G715UZKDXAABut reviews seem to indicate that the dual s...

Google pixel 7

But the Telus price on the Google Pixel 7 (128 GB) is $936, while the price on the Google web site is $799. It appears to me that if I use the Bring-it-back program to purchase a Pixel 7 (128 GB) rather than paying the full price to Google, I lose $1...

thomas12 by Friendly Neighbour
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Price of Google Pixel 7 on Bring-it-back program.

On the Telus web site is the statement:"Save big on the flashiest phones with Bring‑It‑BackTM.Get that brand‑new phone feeling and save like you’ve never saved before. No catch - simply return your device at the end of your plan to enjoy low monthly ...

thomas12 by Friendly Neighbour
  • 1725 Views
  • 4 replies
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Resolved! MyTelus order page quirk

When looking at the MyTELUS order page for a phone I ordered, there is a weird glitch. I ordered this phone on the 29th of Oct, and when I look on the order page every so often, I've noticed the "Order Placed" date matches today's date...

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Communicating with Telus

Does anyone know any email to contact Telus? I ordered a phone with them on September 7, 2022. No one ever shipped it, and then subsequently I got a bill for $200. I have tried calling their numbers numerous times. I honestly cannot wait on hold anym...

Dtsss11 by Just Moved In
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