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Store policy

Visited a recent store location before entering the store I was asked for ID. My concern is that there was a google nest at the front door possibly recording my ID etc. Without fully agreeing to it because I had no choice. I believe there is a better...

AndySil by • Neighbour
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  • 2 replies
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Super Slow and unreliable LTE & 5G

Switched to Telus from Rogers a few months ago and am on their business 5G account. Switched cause of the deal I got, but have been finding the LTE/5G to be horrible. I'm in Richmond, but go to Vancouver, Burnaby, Surrey and Coquitlam often. In every...

TKO604 by • Neighbour
  • 7450 Views
  • 5 replies
  • 1 kudos

Asurion/Mobile Klinik Repair Runaround

So the screen on my phone cracked a little while back. It's a Pixel 7 Pro. I've been getting the run around between Telus support, Asurion and Mobile Klinik on what to do. All the mobile kliniks say the screen is on backorder. When I try to fill out ...

Rod_yeg by • Neighbour
  • 1255 Views
  • 1 replies
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hotspotting with s24(wife) VS Flip5(me)?

My wife has an Samsung s24 I (a smartphone newbie) have a Flip5, she has a 25gb hi-speed account I have 50gb but we have no 5g service in our area and even the so called high-speed is more like a crawl. I can use her phone to connect via wifi hot-spo...

gone by • Organizer
  • 943 Views
  • 1 replies
  • 0 kudos

Resolved! Belle River Ontario NEW TOWER INSTALLATION

I live in Belle River Ontario ( Lakeshore Region near Puce) We have the worst cell phone signal strength and a massive dead zone where not only does your DATA not work, but your Phone Cell strength is zero and also doesn't work. Last Summer our Mayor...

Password reset by some Telus associate

I got a call from Telus mobility promotion team associate Jack Smith Code Jack 1432, he asked me for my username and password and sin and when I refused to do so, he tried to reset my password and tried to get my Telus account without my permission. ...

Jagjit by • Neighbour
  • 1163 Views
  • 2 replies
  • 0 kudos

Area code 368 is a pain

Several APPS (Petrocan) and restaurants including Mexican Kitchen in Whistler don’t recognize my phone number as being valid.It appears the 368 area code is problematic.Lift your game Telus!!

Billing/Account

I cancelled my plan and hopped on my gfs plan b/c it was cheaper. Was told telus would add remainder of account balance to new bill. That didn't happen and now I've had to pay the outstanding and have a late payment. Anyone have any ideas?

Wk2399 by • Neighbour
  • 839 Views
  • 1 replies
  • 0 kudos
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