Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Sim card

I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

Resolved! Black Friday Deal issue

I opted to get an iphone 13 with the bring it back program that made it free, along with an 85/month plan and was given a 10 dollar credit per month. This was on Friday. I got a call confirming everything on Monday, the phone arrived on Tuesday. I we...

Black Friday iPhone 13

I took Advantage of the Black Friday deal and ordered a new iPhone 13.It’s been 5 days now and haven’t received any updates. Wondering if anyone is in the same boat?Tried to contact customer support but it just keeps saying they are closed

Resolved! Data Use

I need support and since Telus doesn't offer 24/7 real people, I am reaching out here.I have my a second phone for a parent that I have turned data off (they only need to make and take phone calls - no texting, no internet) yet my invoice shows data ...


I wondering if I can keep my senior plan if I upgrade my phone?

Linda5 by Just Moved In
  • 1 replies
  • 0 kudos

Upgrade phone but keep current plan

I have 5 lines with telus across my family. One of the lines wants a new phone (currently doesn’t have any device financing on it, just BYOD). Is it possible to get a new device and keep the plan? It’s a winback plan with family discounts.

Af1 by Just Moved In
  • 1 replies
  • 0 kudos

Out of stock

How long does it take for a phone to ship if it’s out of stock?

do by Just Moved In
  • 1 replies
  • 0 kudos

Text Messages

Sometimes people do not receive text messages from me.I am also unable to receive text message security codes. For example, if I log into the Canada CRA website, it will send a text to confirm my account. Any help?

Resolved! authentic?

Is this legit? site to get refund? Text as below. I have **** the full link.TELUS Message:We are unable to refund $41.10 to your original payment method due to an overcharged on your last August and September mobile bills.Visit telmo...

Fragger by Just Moved In
  • 2 replies
  • 0 kudos