Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Black Friday Rip Off

My business account has five mobile numbers on it. Two of them are currently with newer devices and so still have some time in their two year contracts to go. Three were using older Samsung phones and were now on a month to month basis. The phones we...

CMCPost by Just Moved In
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I have an Alcatel phone that I pay $10/mth for & I was notified I had run out of minutes. I want to top it up so it works but I tried online without success. Please help. Thanks.

blut1 by Just Moved In
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Resolved! No idea how to get support at this point

I just joined Telus a couple weeks ago. Ported 3 numbers over, 2 with new phones and one BYOD. I was promised 55$ on all 3 lines for 15gb of data with a 10$ discount and then a 5$ add a line discount on each of the other 2 lines. I have not received ...

Resolved! Why is Telus customer service so terrible?

I ordered 2 new iPhones to upgrade my wife and my older phones. I received one of them and I was informed the other was on back order a week after I ordered it, even though Apple can ship them next day right now. Instead of upgrading like I requested...

TrevorJ by Just Moved In
  • 4 replies
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Wifi Calling stopped working today

Not sure if there is a network issue but randomly today my wifi calling was disabled and when I go to re-enable it just goes through an endless loop of me putting in my address and it sitting on "requesting service. Please wait..."The cellular qualit...

Resolved! Bring-it-Back Return Amount

Hello! If you send back a device for Bring-it-Back and whoever inspects it decides it's not perfect and is only going to credit you for partial value, what recourse do you have? Are you able to tell them to send the phone back to you and you'll sell ...

KonkeyDong by Friendly Neighbour
  • 2 replies
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Online sim order

I placed an online order for a sim card on November 28th and got an email saying the order has been shipped on November 29th. The email said a tracking number is included but there was none.On the order status check page, all I can see is that the or...

TCL 20 Pro 5G device issue

A ordered a TCL 20 Pro 5G in April this year. A couple of days ago, the bottom of screen has been flashing white, as though there is an issue with the internals. The phone has not been near any water or heat. I do not want to have to purchase a new d...