TELUS Neighbourhood

Online sim order

I placed an online order for a sim card on November 28th and got an email saying the order has been shipped on November 29th. The email said a tracking number is included but there was none.On the order status check page, all I can see is that the or...

Mobile Klinik Bring-it-Back Repairs Aftermarket Parts

TCL 20 Pro 5G device issue

A ordered a TCL 20 Pro 5G in April this year. A couple of days ago, the bottom of screen has been flashing white, as though there is an issue with the internals. The phone has not been near any water or heat. I do not want to have to purchase a new d...

Why can I not bring it back.

Short Version: Telus corporate employee did not process my bring it back and ported me to Koodo (His mistake and noted on account). Employee tried to correct through channel team and was declined. I tried escalating through Telus and after 7 hrs on p...

Sim card

I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

I can't receive any text codes from Telegram on my prepaid flip phone.

I have been trying to make an account on Telegram though, my Telus prepaid flip phone can't receive their confirmation text codes. Do anyone know why? Does it have to be a smart phone?

Plans

I wondering if I can keep my senior plan if I upgrade my phone?