Hi. I have been receiving emails and texts stating that the bill
associated with my account is overdue. When I go into my account there
is no indication of previous missed bills or any overdue payments.I have
downloaded all of my bills and gone throu...
Case number: 304101Date submitted: 2022-08-29Intervention in:
OppositionComments: Dear Sir/Madam, I strongly object to adding a 1.5
percent surcharge for paying cellphone bills using a credit card as
proposed by Telus and slated to be approved by the...
I have just become a Telus prepaid customer. I want to replace my flip
(non-smart) phone, a ZTE Cymbal 2, which has software which at times
resembles a virus. The phone of interest which I see on the Telus site
is the Sonim XP3. Despite Sonim describ...
why are your products prices not transparent, all sorts of "deals" One
person gets more service for less than others? aggressive people phone
up and make demands and get better prices etc. I call for complete
pricing transparency now and demand you m...
Came home last night with my wife from a nice dinner on my birthday to
find a group of about 8 young men sitting on my front steps. They wore
shiny new telus shirts. I asked what they were doing and one jumped in
with selling me a security service. N...
Telus mobile changed $70 on a prepaid account last month, and can't
provide any details about why they charged so much! As I am closed the
account everything is gone.... this is not right and professional.
I recently upgraded my 12yr old 3g mobile phone with a new 5g/4g Samsung
A13. I also upgraded my wife's 3g phone as well to the Samsung A13. We
swapped the SIMS from the old phone to the new phone, after trimming
them to fit the Nano SIM slot. The ph...