Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by Just Moved In
  • 4 replies
  • 0 kudos

Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by Just Moved In
  • 2 replies
  • 0 kudos

Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by Just Moved In
  • 2 replies
  • 0 kudos


why are your products prices not transparent, all sorts of "deals" One person gets more service for less than others? aggressive people phone up and make demands and get better prices etc. I call for complete pricing transparency now and demand you m...

ThomasA by Just Moved In
  • 1 replies
  • 0 kudos

Harrasment form security salesmen

Came home last night with my wife from a nice dinner on my birthday to find a group of about 8 young men sitting on my front steps. They wore shiny new telus shirts. I asked what they were doing and one jumped in with selling me a security service. N...

ThomasA by Just Moved In
  • 1 replies
  • 0 kudos

Overpaid bills and unclear details

Telus mobile changed $70 on a prepaid account last month, and can't provide any details about why they charged so much! As I am closed the account everything is gone.... this is not right and professional.

Resolved! Texting issues when in the USA

I recently upgraded my 12yr old 3g mobile phone with a new 5g/4g Samsung A13. I also upgraded my wife's 3g phone as well to the Samsung A13. We swapped the SIMS from the old phone to the new phone, after trimming them to fit the Nano SIM slot. The ph...

Matt1 by Organizer
  • 6 replies
  • 0 kudos