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Bring it back

Ksang77
Just Moved In
I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for my new phone to be set up BY ME. They charged me 60 dollars for me to take my Sim card out out of one phone and put it in my new one.
Hiw do I fight this?
3 REPLIES 3

A-B
Community Manager
Community Manager

While that is cutting it close, your best bet still would be to reach out to our Mobility team and see what they can do for you. They're available at 1-866-558-2273.

Ksang77
Just Moved In
What is cutting it.close?

A-B
Community Manager
Community Manager

Oh, may have misread thinking it was returned the day before the deadline. Apologies!