Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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I phone 12 or upper

I was offered 12 whets better 13 and up some are 10.00 a month and higher thanks? I am on a tight budget. what's the difference on 12 and 13 14 etc?

How rude can a Telus telemarketer be?

RUDE, RUDE, RUDE!! Just received a call from 604.344.2384, someone (Zack) claim to be calling from Telus and trying to sell me mobile service on my Bell work phone. I told the guy the phone number he is calling is a work phone and I have no decision ...

AhJo by Just Moved In
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Private Number 2

My boyfriend has his number blocked to show no caller ID when calling someone however every once in awhile when he calls me it'll shows up as "Private Number 2" I'm just curious as to why that happens sometimes

Rundmc by Just Moved In
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Wifi disconnects while on Facetime Audio

i've had an iphone 12 pro max since they released....from time to time while i am on a facetime audio call wifi will disconnect intermittently and it disrupts call does anyone else have this issue it is currently the best way to keep in contact with ...

Bring it back extension

I’m supposed to be bringing my phone back soon but was unable to secure a phone before my date of returning. Am I going to get charged for keeping my phone an extra couple of days? I’m trying to call but I’ve been on hold for almost 2 hours….

Resolved! Order Processing

I ordered an iPhone 13 two weeks ago in the mobile store. It has still not shipped and no indication the order has moved past the initial stage. No update since December 4th in order status page. I’m a business account so waited on hold for over two ...

RkInsight by Just Moved In
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Order Lost - No help from customer service

I ordered a new device 2 weeks ago through my EPP program. According to MyTelus the device has shipped. When I go to UPS tracking there is no update since Dec 6th and all it says is that delivery will be rescheduled. Everything is in limbo since then...

EPP Price Match - don't count on it

Bought a new phone and plan through EPP at a Telus store. Representative explained that if the price of the phone went down (through Telus) during a specified period, I could be eligible for a price match. Four days later, the monthly cost of the pho...