Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Resolved! assistance

Am I the only one getting the run around on purchasing a cell phone outright? Been chasing for answers for over a week. no one can help. Chased place to place - finally got an automated reply from Telus - clicked on the link supplied. It doesn't work...

noluck by Neighbour
  • 3 replies
  • 0 kudos


HiMy friend has an iPhone 13 with bring in back option in Telus for 2 years with monthly payment for phone 0She is going to move in Europe permanentlyWhat should she do with device?Should she return it to telus or could she keep this device?

sending picture

for some reason I cannot send pictures via text I used to be able to but for some reason it stopped I followed everything here and that is all set correctly I a...

New plan can't add tablet online

Hi.I just signed up for a 100gb unlimited plan. I signed up through my employer promo. It allows tablet add on. However when I signed up I could only check out if I wanted to buy a device.Whenever I try to add a line it asks me for my info and then I...

Paedrig by Neighbour
  • 1 replies
  • 0 kudos

Device Discount Balance

If I leavey contract in the middle, will I have to pay the total discount ammount from the beggining or just what is left of it. For example, I got 390$ in discount and now, it says I have 195$ left. Will I have to pay 195$ or 390$ of the discount ba...

Lost device ( telus wont help)

My 2 year bussiness plan was finishing and I started to get hundreds of calls from telus to renew with them. Long story short i got 5 lines with 5 phones.There where two tracking numbers and two boxes for the phones. One in one box (as it was new lin...

Zeek by Neighbour
  • 3 replies
  • 1 kudos

Resolved! Whatsapp

I cannot receive the verification code from WhatsApp to create an account. The error message says we couldn’t send an SMS to your number. I’ve tried turning off my phone, putting it on and off airplane mode and reloading the app. I spent an hour chat...

Swapping Dual sim/esim data priority S21FE all the time?

Can anyone answer why you have to swap between primary Sim every time I need to download a picture or something in my Messeges from my different numbers? Is it the way the phones are setup on Telus?I've been using private Dual sim unlocked phones for...

sirhc_c by Neighbour
  • 2 replies
  • 0 kudos

SIM card not fitting into tray

Good afternoon I just received a Samsung Galaxy Tab A7 Lite and am trying to put the sim card into the tray. It seems like the card is too wide for the tray. Any other users have that same problem?Thanks

Terry2021 by Helpful Neighbour
  • 8 replies
  • 0 kudos

Android 13 update

I have a Samsung A13 4G. Just wondering if it was suppose to get the Android 13 update a couple of weeks ago. I thought it was, based on the schedule, but my phone hasn't received the update.