Mobility Devices
Forum discussion about TELUS Mobility devices and equipment.
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Latest topics

Huawei P20/P20 Pro EMUI 10 Update!

So anyone out there in Telus mobility land actually receive yet?Reason for asking is I'm really starting to enjoy watching paint dry and thats making me very nervous lol.

Elky64 by Ambassador
  • 31 replies
  • 0 kudos

Smart hub 0 upload speed

we have had the hub for about a year no real issues now starting yesterday 5 to 15mbps download speed (really good) Zero upload speed. Called telus no help. I turned it off unplugged it for 30 min. Still nothing hit the reset button still nothing ple...

Rob1975 by Neighbour
  • 1 replies
  • 0 kudos

Shipping during these covid times

Not sure if anybody can answer this or not. Just ordered a new phone from telus, just wondering if shipping is taking any longer because covid. Also, does anybody know where the devices ship from? I'm on Vancouver Island B.C. thanks

Resolved! Messages

how to receive messages that weren't delivered i used and iphone for couple days then got new phone and haven't been receiving msgs

Resolved! Order Shipped!

I purchased a new LG V60 ThinQ 5G Dual Screen over the phone with an agent on Friday, July 3rd everything was finalized around 7PM.Sunday July 5th - I received an email saying "your device is on the way!". I then track it on Telus and it says "order ...

LuckyMavi by Just Moved In
  • 1 replies
  • 0 kudos


Is the Smart Hub ZTE MF279T locked to Telus, I purchased it from on line store and trying to return it. I've sent two emails to them within the last three weeks and haven't even received an acknowledgement. I was on chat for a plan and it is not avai...

Ruth2 by Just Moved In
  • 0 replies
  • 0 kudos

Phone times out before connection

Hello,I am 10 Km from the Whitemouth LTE tower. I was getting one bar. Neither of my Telus phones would connect all the time. The zte home phone is doing the same thing. I bought a booster two weeks ago. I now have 5 bars. My phones still time out mo...

bovoril by Neighbour
  • 7 replies
  • 0 kudos

Resolved! heads up

the following numbers have been used to try and scam me 2049905204 , 2049906420 , 2049905217its an automated call saying you will be arrested if you don't pish the number 1 to speak to a officer of the courtim still waiting to be arrested lol

rouge545 by Just Moved In
  • 1 replies
  • 0 kudos

Can i use a wifi extender with Telus smart hub

New trailer has a King wifi extender. I use the Telus ZTE smart hub and the coverage is poor at best. Tried to connect the extender wirelessly but it doesn’t work. Wondering if I need to connect the two devices with a phone cord or whether I’m stuck ...