Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Order Lost - No help from customer service

I ordered a new device 2 weeks ago through my EPP program. According to MyTelus the device has shipped. When I go to UPS tracking there is no update since Dec 6th and all it says is that delivery will be rescheduled. Everything is in limbo since then...

EPP Price Match - don't count on it

Bought a new phone and plan through EPP at a Telus store. Representative explained that if the price of the phone went down (through Telus) during a specified period, I could be eligible for a price match. Four days later, the monthly cost of the pho...

Resolved! Black Friday Deal iPhone 13

I ordered a black iPhone 13 on November 29. In the email I received it said it would ship in 5-7 business days. It has surpassed that now and I still have not received an update. When I track the order it just says processed and hasn’t been updated s...

Stee90 by Just Moved In
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Resolved! PAYMENT ON CELL, PAYMENT NOT BEENING ACCEPT PAY AS YOU GO

good morning, I have a very frustrated concerns and question about two pay as you go payments on cells, that is every mouth I make payments with my bank card for payment on the two cells phone, now when I make any payment by credit or banking on my c...

Resolved! Black Friday Rip Off

My business account has five mobile numbers on it. Two of them are currently with newer devices and so still have some time in their two year contracts to go. Three were using older Samsung phones and were now on a month to month basis. The phones we...

CMCPost by Just Moved In
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Mobility

I have an Alcatel phone that I pay $10/mth for & I was notified I had run out of minutes. I want to top it up so it works but I tried online without success. Please help. Thanks.

blut1 by Just Moved In
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Resolved! No idea how to get support at this point

I just joined Telus a couple weeks ago. Ported 3 numbers over, 2 with new phones and one BYOD. I was promised 55$ on all 3 lines for 15gb of data with a 10$ discount and then a 5$ add a line discount on each of the other 2 lines. I have not received ...