TELUS Neighbourhood

Phone not ringing on telus callback

Hoping someone can help here. I booked a callback from Telus yesterday so I can discuss my internet plan. I went to great effort to be available at the appointed time, since they don't do callbacks outside business hours. My phone did not ring once, ...

Bring It Back Program Phone Switch

Hi, I am kind of lost in the search process. I am with TELUS for 1.5years for now after a win back offer where I got 2 new phones and 3 lines for my family with a win back plan and Bring it back device. Now I want to upgrade my phone and plan but whe...

Bring it back

Hello Telus. I am having a real struggle to get a Bring it Back shipping label. Here is the situation:I bought a new phone on the Telus website. I received it on Monday 24th July. I have activated the new phone.I need to return my old phone by mail u...

Google Play charge

I just got my recent phone bill, I was charged for a Google Play fee of $28.34 but I have not purchased any apps or subscriptions. My Google account says I have zero purchase history. I have tried phoning and it did not help at all. How do I figure o...

How do I view INCOMING phone numbers on my BILL

My Telus error after eSIM conversion

I converted my iPhone physical SIM to eSIM and now My Telus app errors out and cannot see my usage or even my plan details. Only billing info is available. Same errors with my Telus site. Phone works ok.