Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! light phone2

I just bought a light phone2. It's supposed to be compatible with Telus 4G. I can send and receive texts but making phone calls it sometimes works but most times not.The call seems to get disconnected as soon as someone answers. What could be the pro...

Finfin by Just Moved In
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  • 1 replies
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5G on S21 Ultra

I have an S21 Ultra and I have not been able to connect to 5G at all. I'm located in Edmonton and I'm wondering where in the city 5G is operating.

1000man2 by Just Moved In
  • 869 Views
  • 2 replies
  • 0 kudos

Resolved! One UI 3.1

Hello everyone. I have a Samsung Galaxy S10+ running One UI 3.0. One UI 3.1 has been out now for several weeks. I'm wondering why version 3.1 isn't available here in Alberta with Telus yet. Is it a Telus problem, or is it a Samsung problem? I'd sure ...

ZTE Hub randomly disconnecting

Hey all - new here. Bought a hub a number of years ago and it worked flawlessly for a few years. Got a new one and for a year it randomly disconnected about 3 times a month. I would have to manually turn it off and on again, and it would work for a f...

Chris11 by Just Moved In
  • 630 Views
  • 0 replies
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Smart Hub

I currently have a Huawei smart hub and now see Telus offer a ZTE unit, what are the differences between the two?Ours works good but "bogs" down during certain times of the day and I'm wondering if this new ZTE unit will help to minimize/eliminate th...

AlG by Just Moved In
  • 878 Views
  • 1 replies
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Payment Declined

I just tried to take advantage of an upgrade deal sent to me via email. Went through the entire process up until the payment option.I am with BMO and use their debit Mastercard for everything in regards to online purchasing. I even pay my Telus bill ...

Jdrury87 by Just Moved In
  • 1109 Views
  • 1 replies
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Mobility Online Order

I ordered a new phone on Friday and got order number email. When I checked the # this morning it says no order found. Should I worry.

EN0925 by Just Moved In
  • 997 Views
  • 2 replies
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Online Order - Lost package

I've ordered an iPhone 12 Pro two weeks ago and still haven't received it. Telus shipped on Feb 11th and it was supposed to arrive Feb 12th, but it didn't. The UPS tracking page keeps showing "In Transit" and haven't changed from this status since th...

victorcs by Neighbour
  • 1253 Views
  • 2 replies
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Resolved! Can I get the same promo price on returned and refunded phone.

I bought a PREPAID phone and it was defective. I returned and got a refund. I have tried 10x from web escalations, on the phone with support etc to see if I can repurchase that same phone at the promo price ($120). The phone now is listed at $145. Th...

TDF65 by Just Moved In
  • 808 Views
  • 1 replies
  • 0 kudos

Hotspot togle

I have switched from fido to telus i had never issue before using quick hotspot toggle to turn on and off tethering. But after switching to Telus what a surprise hotspot toggle is gone. prior getting phone went to local best buy and played with Samsu...

cliff10 by Organizer
  • 1175 Views
  • 2 replies
  • 0 kudos