Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Resolved! Removing call Logs from Bill

Can Telus remove the call logs from the bill statements for privacy reasons? I have a business account and as I add employees, I really do not want pages and pages of call logs on my statement and bills. This is also for privacy reasons of all indivi...

Mahchine by Neighbour
  • 1265 Views
  • 1 replies
  • 0 kudos

Price increase

The price of my service increased without a notice. When I contacted Telus they tell me the increase was sent on a bill a few months ago on page 11 of 12. The increase was for 3G service on a phone I have they said. When I gave them the info on the p...

Mirmir1 by Neighbour
  • 1227 Views
  • 2 replies
  • 0 kudos

Dropping and horrible reception

I am having SO MANY issues, that I have never had before, with Telus reception. Everywhere, not just in my housei can't even think of answering my phone in my house, whereas before I could no question. I try outside, and it cut in and out. Everyday, ...

AliciaT by Neighbour
  • 1288 Views
  • 4 replies
  • 0 kudos

Long Distance Calls over Facebook Messenger

I was under the impression that phone calls made using Facebook Messenger are not charged long distance fees. I called a relative in the US using this format and was charged LD fees?!! Could someone clarify this for me?

skilandv by Neighbour
  • 1655 Views
  • 3 replies
  • 0 kudos

Door to door rep scammed me

I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Brampton, ON last night at 9pm? He was going door to door apparently and he knew I was in a rush to go somewhere but what can I do as I wanted to ...

Pockyy08 by Neighbour
  • 1731 Views
  • 3 replies
  • 0 kudos

group messaging fails to download

I recently switched from Bell to Telus on my Pixel 8. MMS and RCS worked fine while on Bell. Now that I'm on Telus, I'm constantly getting errors in the google messages app that it can't download. It just shows this I've tried everything... reboot, c...

mms-failure.png
oggie by Neighbour
  • 1543 Views
  • 7 replies
  • 0 kudos

Resolved! contract determination

so why would U have to charge me 400 some what when the worrantee is done from Samsung ? the battery quit working I asked tio get new phone with out been peanalized no luck anyhow using a Samsung S22 Aultra. Love it. How does the systom know what dev...

HOTROD2024 by Helpful Neighbour
  • 1943 Views
  • 4 replies
  • 0 kudos

2gbps not working

Good morning Im paying to have 2gbps on my phone and is not working at all, im using a iphone 15 pro and i check the covarege map and im in the 5g+ zone so i dont understand why im not getting the speed, im getting 200 megabites and sometime go up to...

Iphone 15 offer

I’m looking to purchase the Iphone 15 from Telus’s offer for 0$ accounts but when I’m checking out it ask me to pay 128$. Just wondering what this amounts stand for cause I can’t see the billing.

Emile by Neighbour
  • 806 Views
  • 2 replies
  • 0 kudos