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bailx13

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Joined 2 years ago

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Re: Bring It Back Program and Telus is so untrustworthy
head office ended up reaching out to me and after about a month i got it resolved but it was a nightmare, I’ll never mail my phone back to them EVER again
2 years ago Place Mobility
6KViews
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Re: UPDATE: Bring It Back Program and Telus is so untrustworthy
So this iPhone 13 Pro Max was apparently worth $84 at the end of the bring it back, but only got $30 because it was “scratched up”, seriously never go online to do it. i went in store in January with my husband, he brought back the exact same phone and actually got credited more back and ended up buying a phone case for his new one etc but mines worth $84? Yeah cause that makes sense.
2 years ago Place Mobility
1.8KViews
2likes
0Comments
UPDATE: Bring It Back Program and Telus is so untrustworthy
if you seen my post 2 weeks ago, here’s an update. apparently now the situation is changed and my mint iPhone 13 Pro Max was only worth $30 that they credited me, but I still need to pay the remaining balance of $470, and the kicker is, I don’t even get that phone back. So I essentially paid for a phone over 2 years, have to pay the remaining balance and I don’t even get to keep it (which I would’ve done in the first place and not upgraded…), love how all of a sudden the story changed. currently on hold as I’m still in my 30 days with my new phone, and I will be returning it and cancelling my services and going else where tonight, if you’re considering Telus, seriously, don’t, they have been an absolute nightmare to deal with.
2 years ago Place Mobility
1.8KViews
2likes
2Comments
Re: Bring It Back Program and Telus is so untrustworthy
Your message was no help. I have been on the phone with Telus all week, also one of your representatives was supposed to call me back today and surprise, they didn’t
2 years ago Place Mobility
6.6KViews
0likes
0Comments
Re: Bring It Back Program and Telus is so untrustworthy
Also just figured out my phone got sent to Mobile Klinik I’m assuming they’re the ones who assessed it not even Telus themselves? Might have to just reach out to them directly.
2 years ago Place Mobility
6.7KViews
0likes
2Comments
Bring It Back Program and Telus is so untrustworthy
So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online. Never. Again. I got the text saying my phones been accepted so look out for a credit, great! I knew it would be, it was in mint shape, even took time/date stamped pictures just to have as proof it went out PERFECTLY fine. Then of course, I get my bill. $800, they’re charging me for the full bring it back balance of the phone saying it was damaged. Trying to get answers from anyone is next to impossible, and now apparently it’s being investigated and when I asked for proof of the alleged damage OR who can I send proof to that the phone was in fact not damaged like they’re saying, I get told there’s no email I can send it to. It’s incredibly frustrating because I’ve been with them almost 10 years and it’s not like I tried to send a phone back and was hoping for the best, I KNEW there was nothing wrong with it. Has anyone dealt with anything like this? What did you do? Because no one seems to be helping me and I’m ready to take this public. I will no doubt be switching providers.
2 years ago Place Mobility
6.9KViews
2likes
13Comments