This happened to me! My old phone was mint and I still had to pay a BiB amount and they gaslit me saying I lied about the condition it was in before I mailed it back. Needless to say I will not be renewing any of my Telus contracts!
This almost exactly happened to me just now. My phone was mint and I have to pay the full amount now and I am livid. I tried to resolve it via the chat but all they did was gaslight me and call me a liar by saying it wasn’t in the condition I said it...
