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Graciousxx
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Joined 2 years ago
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Re: UPDATE: Bring It Back Program and Telus is so untrustworthy
This happened to me! My old phone was mint and I still had to pay a BiB amount and they gaslit me saying I lied about the condition it was in before I mailed it back. Needless to say I will not be renewing any of my Telus contracts!1.2KViews0likes0CommentsRe: Bring It Back Program and Telus is so untrustworthy
This almost exactly happened to me just now. My phone was mint and I have to pay the full amount now and I am livid. I tried to resolve it via the chat but all they did was gaslight me and call me a liar by saying it wasn’t in the condition I said it was in via the estimator tool and then disconnected the chat before I could even respond. Completely unprofessional and rude. My husband and I have two mobile phones and a home phone with them and while I cannot cancel my plan now because I already have a brand new phone, I will be cancelling my home phone and my husband’s renewal is in 2 months and needless to say we will not be renewing. This program and obviously company is a complete scam and highly unethical and I will be telling every single person I know not to do it and reporting this to the CCTS.5KViews0likes1Comment