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RE: Telus TV plus App

Just Moved In


Can anyone tell me why I keep getting a pop-up with an "ERROR' message on my Samsung S23 when I open my TelusTV app to watch tv? As soon as I click on a show to watch a screen pops up saying, "ERROR" with nothing else but an "OK" button to leave the pop-up screen. It is only doing this on my husband's phone and no other devices but we both own a Samsung S23 phone and I have checked all the settings and the Settings on the app and everything is the same on both so why is it not working on his phone? I even did updates on his phone, reinstalled the app, and restarted his phone and still, the same message! Please help!!!


Community Manager
Community Manager

It seems you've already done the first level troubleshooting steps I'd recommend, so your best bet would be to reach out to our team directly at 1-888-811-2323 so they can look into your profile and see if they can get it working for you!