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sold a deal and Telus wont follow through

raeside01
Just Moved In

So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. 

When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of the cell phones. 

 

This made me un-easy but I was sent an email confirming my deal to follow up with if there were any issues. 

 

Well I had to follow up, I was then told there were no watches and they would offer me $50 credit, well I dont know a single smart watch that carries a value of $50. I was then offered a samsung watch but It would cost me $15 per month and that I was to be reasonable with my expectations. 

 

My expectation is very simple, I expect them to eat the cost of me buying a pixel smart watch or get me a pixel smart watch. 

 

I ordered 3 of this deal so I am owed 3 watches, simple. 

 

I am not letting this go, mis selling a product in unacceptable and I want a resolution please.

 

@Iris (apologies if this is an incorrect tag.

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