RE: Telus TV plus App

[Annaed72]

Hi,

Can anyone tell me why I keep getting a pop-up with an "ERROR' message on my Samsung S23 when I open my TelusTV app to watch tv? As soon as I click on a show to watch a screen pops up saying, "ERROR" with nothing else but an "OK" button to leave the pop-up screen. It is only doing this on my husband's phone and no other devices but we both own a Samsung S23 phone and I have checked all the settings and the Settings on the app and everything is the same on both so why is it not working on his phone? I even did updates on his phone, reinstalled the app, and restarted his phone and still, the same message! Please help!!!

[A-B]

It seems you've already done the first level troubleshooting steps I'd recommend, so your best bet would be to reach out to our team directly at 1-888-811-2323 so they can look into your profile and see if they can get it working for you!

[Iffer]

I have a similar issue on my S23..Tried everything,  it will not let me log in, error. Telus has not offered any solutions when I contacted them. I still can not log in. 

[TELUS_Support]

Hi @Iffer - What error notice are you getting?

[Iffer]

Hi, thanks, originally it made me change my password over and over not letting me in. Now it says " sorry, an error has occurred, please try again later"

ERR_AGL_ACN_3545.

[TELUS_Support]

OK, let me send you a private message.