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sold a deal and Telus wont follow through

So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of t...

Beware of In store sales tactics

We have had two very disappointing in store experiences at Market Mall. Four days ago, we went in store to upgrade one of our phones to the Pixel 9 Pro Fold when the salesperson insisted we do not have EPP pricing and would have to pay $30 more a mon...

Lila by • Neighbour
  • 455 Views
  • 1 replies
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UPS delivery

ordered a phone. It's been stuck with UPS for a week. UPS told me they cant deliever it because I am not in the building directory, telus customer support said they couldnt release it so i could at least pick it up from a UPS location. what am i supp...

Samsung S24 security updates lagging or skipped

In a day and age where security is very important, Telus is lagging to certify or skipping security updates on flagship devices from Samsung. There is no transparency whatsoever nor does the S24 appear on the Software Update Cycle page for all of Nov...

Mcfly by • Organizer
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  • 2 replies
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Resolved! Device Trade In

I did an online device trade in with Telus back in October. Its still showing in transit after 5 weeks, tried calling Canada Post with no luck. Called Telus multiple times and no one is able to help. This phone is from bring back program and telus ha...

cmjrosal by • Organizer
  • 775 Views
  • 1 replies
  • 1 kudos

eSIM for I-phone 16 & Apple Watch 10 not pairing

Just recently upgrade my cell and Apple Watch. All information from old phone to new phone was transferred using eSIM. Been trying to pair phone and Apple Watch but for some reason, watch isn’t syncing to cell phone plan using the unlimited $10 servi...

Canard72 by • Neighbour
  • 1483 Views
  • 8 replies
  • 0 kudos
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