Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device received the accessories.
Not really a technical person, but does Samsung Galaxy A55 5G International Version work with Telus' 5G network? Want to check before purchase / plan is made. Thanks!
So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of t...
We have had two very disappointing in store experiences at Market Mall. Four days ago, we went in store to upgrade one of our phones to the Pixel 9 Pro Fold when the salesperson insisted we do not have EPP pricing and would have to pay $30 more a mon...
Good evening TELUS Neighborhood. I have a phone that we have a shipping waybill and have shipped it out to Telus via Purlator shipping and is still in transit, (As due to the Canada Post Strike). We have Bring it Back. One Question:Can I port out of ...
Hello, I was upgrading my phone and realised I had forgotten to hit the Bring it Back slider so I don't have to do the Bring it Back program and somewhere in there my browser glitched and I had to refresh the page. Which I did and I was able to compl...
ordered a phone. It's been stuck with UPS for a week. UPS told me they cant deliever it because I am not in the building directory, telus customer support said they couldnt release it so i could at least pick it up from a UPS location. what am i supp...
Is it possible to purchase a new phone but keep my existing plan?
In a day and age where security is very important, Telus is lagging to certify or skipping security updates on flagship devices from Samsung. There is no transparency whatsoever nor does the S24 appear on the Software Update Cycle page for all of Nov...
I did an online device trade in with Telus back in October. Its still showing in transit after 5 weeks, tried calling Canada Post with no luck. Called Telus multiple times and no one is able to help. This phone is from bring back program and telus ha...
