Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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EPP Phone Order "Processed" Status

Hi everyone,Just want to ask and seek help if anyone is facing the same problem as me. I ordered a Samsung Z Flip 4 with an EPP offer (I'm working for Vancouver Coastal Health) online on Jan 1st, 2023. The process was a smooth process and a nice deal...

Kilima112 by Just Moved In
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How to organize a callback from the webstore

I am currently on the verge of cancelling my two mobile lines, both of my house's internet, and my business's account. Telus just cancelled an order that i have had through the EPP since December 6th, and claimed that I requested the cancellation whi...

Resolved! How come I don't get 5G?

I have a Samsung Galaxy S21 Ultra 5G, yet I have never connected at 5G speeds. I'm currently on the Peace of Mind - Unlimited nationwide talk, text, and endless data (20GB High Speed) plan. Is 5G plan dependent?

Calls to Canada

Cannot call home to Canada or receive calls while travelling in Grand Cayman. I do have Easy Roam enabled.please help!

AMJ by Just Moved In
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so, I checked devices out and so on I checked prices of plans anyhow on 80 a month and when I want to upgrade, they won't let me keep the 80 a month I was told its Grandfathered. what can I do to fight this thanks?

I phone 12 or upper

I was offered 12 whets better 13 and up some are 10.00 a month and higher thanks? I am on a tight budget. what's the difference on 12 and 13 14 etc?

How rude can a Telus telemarketer be?

RUDE, RUDE, RUDE!! Just received a call from 604.344.2384, someone (Zack) claim to be calling from Telus and trying to sell me mobile service on my Bell work phone. I told the guy the phone number he is calling is a work phone and I have no decision ...

AhJo by Just Moved In
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Private Number 2

My boyfriend has his number blocked to show no caller ID when calling someone however every once in awhile when he calls me it'll shows up as "Private Number 2" I'm just curious as to why that happens sometimes

Rundmc by Just Moved In
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Wifi disconnects while on Facetime Audio

i've had an iphone 12 pro max since they released....from time to time while i am on a facetime audio call wifi will disconnect intermittently and it disrupts call does anyone else have this issue it is currently the best way to keep in contact with ...