Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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iPhone delivery

good evening, I ordered a phone, it was supposed to be delivered today, but no call, no message, no phone.

605478991 by Just Moved In
  • 1258 Views
  • 3 replies
  • 0 kudos

Webstore exchanges

I have emailed the Webstore Team to exchange my recent purchase as I do not like this phone. They took over a week and I still don’t have a link to webstore.

MamGreen by Just Moved In
  • 1380 Views
  • 4 replies
  • 0 kudos

Customer service lies

I'm so fed up with customer service.. so I was on the bring back program which ended and I wanted to upgrade my phone.. it was getting near when the extension was up and I phoned telus asking if I could extend it to this date when I would be able to ...

salesman did not give me the deal he spoke of

I recieved two phones that i did not want and an unsigned contract was submitted , where can i return these un used phones I have had 4 *611 business sales agents state they will correct this and nothing crickets and a huge bill ....

brettss by Just Moved In
  • 549 Views
  • 1 replies
  • 0 kudos

Why even bother having a callback number?

Probably the worst customer service I have ever seen in my life, and that is without hyperbole. I ordered a Samsung Galaxy Note 5 from the Telus Mobility store, but my order was placed on hold because of an unpaid bill (even though I zeroed out my bi...

CameronP by Just Moved In
  • 1211 Views
  • 2 replies
  • 2 kudos

iPhone 15 Upgrade with Current Plan Retention

I am currently using an iPhone 14 with a plan that I am very satisfied with. As the new iPhone 15 has been released, I am interested in upgrading my device while retaining my current plan at the same price point, without incurring any additional char...

Alisa by Just Moved In
  • 1343 Views
  • 2 replies
  • 0 kudos

Possible phone scam

Just received a call from a girl named Evan claiming to be with Telus promotions centre out of Ontario but the call came from 1-780-463-5453 and came up as “Edmonton AB” on my phone. She claimed to be offering me a new phone for $50 - 60gb of data am...

After 10 days and still trying to get phone setup

Is there a way to get Telus to call us and help? I talked with a salesperson and she sent me a quote, but no way to get back to her. After a few days I managed to get someone else to talk to. It seems like Telus with pass you onto Mobile but no one a...

waggy by Just Moved In
  • 646 Views
  • 1 replies
  • 0 kudos

Bring it back program is a joke

I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged me for the phone. I called Telus and asked if I cou...

Bad call connection

How can i fix bad connection when talking on iphone? Wifi provided by Rogers has no issues for anything else. When i use my iphone (telus service provider)in my house, the connection is terrible. How can I fix this?

Chris13 by Just Moved In
  • 926 Views
  • 2 replies
  • 0 kudos