Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Not Receiving Authorization Texts'

I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive...

ChrisK99 by Neighbour
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  • 1 replies
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Disconnected

My phone was just disconnected and I have been waiting for my case reference # to be resolved and no one has gotten back to me. I don’t have another phone to call back on. How can I speak to someone?

Resolved! Misinformed by Telus EPP agent

I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th be...

I’m not sure if this is a scam

I’m confused to say the least. About a week ago my mother got a call from “Telus” offering a deal on the newest iPhone and newest Samsung. They were offering them for 50 dollars a month with no additional fee’s. I could overhear the conversation my m...

Soulneid by Neighbour
  • 1122 Views
  • 1 replies
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Resolved! Price Match Guarantee not honoured

I got an iPhone 15 Pro on a Bring-It-Back plan just before Christmas. On Boxing Day the monthly price for the Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given. I submitted the form two m...

toeknee by Neighbour
  • 1961 Views
  • 3 replies
  • 0 kudos