Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! SIM swap for prepaid phones

Hello. I need to swap my old regular SIM and after following the instructions to in the "How to Swap Your SIM Card Online" post I found that option is not available to me. Are prepaid customers not allowed to do this online or am I missing something?...

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jjr57 by Just Moved In
  • 1939 Views
  • 3 replies
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Phone not ringing on telus callback

Hoping someone can help here. I booked a callback from Telus yesterday so I can discuss my internet plan. I went to great effort to be available at the appointed time, since they don't do callbacks outside business hours. My phone did not ring once, ...

andybee by Just Moved In
  • 1136 Views
  • 2 replies
  • 0 kudos

Bring It Back Program Phone Switch

Hi, I am kind of lost in the search process. I am with TELUS for 1.5years for now after a win back offer where I got 2 new phones and 3 lines for my family with a win back plan and Bring it back device. Now I want to upgrade my phone and plan but whe...

Bring it back

Hello Telus. I am having a real struggle to get a Bring it Back shipping label. Here is the situation:I bought a new phone on the Telus website. I received it on Monday 24th July. I have activated the new phone.I need to return my old phone by mail u...

GM2 by Just Moved In
  • 1063 Views
  • 3 replies
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Google Play charge

I just got my recent phone bill, I was charged for a Google Play fee of $28.34 but I have not purchased any apps or subscriptions. My Google account says I have zero purchase history. I have tried phoning and it did not help at all. How do I figure o...

Ericka22 by Just Moved In
  • 1189 Views
  • 2 replies
  • 1 kudos

Resolved! Reactive phone number that I used before

I recently moved outside of Canada then I need my Canadian phone number that has already ended to log in my bank account. Is it possible to reactivate my old phone number?

Soki by Just Moved In
  • 1295 Views
  • 1 replies
  • 0 kudos

Buy it back

My phone is coming up for renewal and although I usually take advantage, I'm thinking of keeping it this time. As I had been credited up front, I understand I will have to pay that back. However, will my monthly fee of $26.25 now disappear as I will ...

Jpauls50 by Just Moved In
  • 822 Views
  • 1 replies
  • 0 kudos