Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Bring it Back Program - a scam behind the scenes?

In response to someone’s post similar to my issue. I ordered an iPhone 15 pro online via the app and didn’t get a shipping label either. After thorough searching I read that I was to pack my phone and go to a Canada post with the QR code I had in the...

CR3 by Neighbour
  • 2214 Views
  • 8 replies
  • 2 kudos

Webstore

I received a defective iPhone 15. Spoke to Telus around 17th October. I was told that the handset would be exchanged and to date, no one has called. I called Telus and Webstore many times but they keep giving false assurances that someone will call a...

SumitR by Just Moved In
  • 861 Views
  • 2 replies
  • 0 kudos

Help

I’m in the most frustrating position at the moment. I’m currently and have been on the bring it back program. Ordered the iPhone 15 pro max online, received, using and went to find out how to return my old device. Never received a shipping label.I vi...

Got2btapp by Just Moved In
  • 1179 Views
  • 3 replies
  • 0 kudos

Resolved! activations fee

why on every new phone there is a activation fee when already customer? I find this annoying. Thanks

HOTROD2023 by Friendly Neighbour
  • 2476 Views
  • 3 replies
  • 0 kudos

free up grade

so today went to get a new phone the rep said sorry no one called from Loyaltee I called today and the rep was really rude from Telus to me 2 times in a row. If I hear her answer again do I right to hang up and call back to someone else? I hope calls...

HOTROD2023 by Friendly Neighbour
  • 999 Views
  • 2 replies
  • 0 kudos

Samsung A54 charger

Does anyone know if normal to take up to 3-5 hrs on reg wall plug? I have a wall brick here it was hot so unplugged it and plugged into my netbook USB thanks

HOTROD2023 by Friendly Neighbour
  • 1797 Views
  • 5 replies
  • 0 kudos

Cracked screen

So I cracked my screen on my phone last night, and so today I decided to call telus.. I pay 15 a month for the telus device care plan.. however when I called they told me they couldn't help but call Asurion.. so I do, however they tell me they can't ...

Phone Repair through Telus

Team,I am writing to express my deep dissatisfaction with the repair services I recently received for my Samsung Galaxy Fold 3.In December 2022, I took the refurbished Samsung Galaxy Z Fold 3 256GB Black from Telus online. Unfortunately, in September...

sukhsingh by Just Moved In
  • 811 Views
  • 1 replies
  • 0 kudos