new phone but keep existing plan

[souperchi]

Is it possible to purchase a new phone but keep my existing plan?

[TELUS_Support]

If you purchase the new device outright, there shouldn't be an issue. If just renewing and getting a new device (but not fully purchasing it) it's doable if the plan you're on is still in-market (available).

[souperchi]

There doesn't seem to be an option for just a phone.  Or do I have to go to a store in person?  online it kicks me to select a plan after picking a phone.

[TELUS_Support]

Not available online, you'd have to go directly to Apple, Samsung, etc.

[souperchi]

so I can't buy a device directly from Telus? as an existing customer

[TELUS_Support]

Your best bet would be to purchase a device from the retailer directly.

[souperchi]

so the answer is no then,  I can't buy a phone from Telus as an existing customer without changing my current plan.

[TELUS_Support]

Not unless you purchase it outright. Getting a device on a 2 year term will require a rate plan change. 

[souperchi]

Can I purchase it outright through Telus? that's been my question the whole time 🙂

[TELUS_Support]

We don't sell it outright online. In stores, it's based on each store Manager's discretion.