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Accidentally ordered 2 upgrades for my phone line how to cancel extra one?

Nell411
Neighbour

Hello, I was upgrading my phone and realised I had forgotten to hit the Bring it Back slider so I don't have to do the Bring it Back program and somewhere in there my browser glitched and I had to refresh the page. Which I did and I was able to complete my order and I double checked the cart and I only saw one phone in it so I figured I was ok and completed my order. I got my email with the order number and figured everything was good, then when I went into the app just now I noticed it says I have multiple orders. Both for the same phone but with 2 very different order numbers. Is there a way to fix this online or am I going to have to call the customer care line when they're open?

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

A mistake anyone can make. We'll send you a private message to collect the info 🙂


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