I've never had a problem with Telus, but my latest experience is really lowering my opinion of the brand.
I ordered an iPhone 11 Pro upgrade on Oct 2, and received the "Your order is on it's way" email on Oct 4, with a UPS tracking number. Days passed, and the UPS tracking status stayed stuck at "A label has been created". I spoke with UPS support, and they told me that they never received the phone from Telus. I spoke with Telus support, and they told me that UPS picked up the phone. Telus had UPS open an investigation 20 days ago, and still no status.
So no phone, no clear indication of what will happen, AND I'm paying for the phone on a 2-year commitment. The order number can't be tracked any longer on the Telus website, and Telus support can't really tell me anything, other than they'll send an email to the team investigating. As far as I'm concerned, this is between Telus and UPS - I'm not sure why I'm having to bear the uncertainty and inconvenience of this.
Has anybody else experienced something like this?