Forum Discussion
Ordered a phone upgrade, didn't receive it, but I'm paying for it?
I've never had a problem with Telus, but my latest experience is really lowering my opinion of the brand. I ordered an iPhone 11 Pro upgrade on Oct 2, and received the "Your order is on it's way"...
Sometimes, Telus customer center or Telus webstore guys are never helpful.
Why dont you contact Telus loyalty retention team?
You just make a phonecall to Sevice center and ask them to transfer you to Loyalty retention team.
Loyalty retention team has more power and right to solve the ptoblem and make negotuation.
In your case, the problem is between ups and Telus.
I think you can explain this situation to Loyalty team guys and say that you are 100% a victim.
Then ask them to solve the problem quickly.
If you are really disappointed from telus and ready to move to other competitors, you can also say them you are also considering moving to other company service if this problem continues.
Then the Loyalty team guys can be more diligent to solve this problem or may give you another option or negotiation.
At any case, you can absolutely ask to Loyalty team guys for any kinds of compensation.
You lost days, you had to spend time to call to ups and telus and you also had lot of disappointed and stressed from telus.
Explain this situation and ask them to pay any kinds of compensation.
If you ask them, usually they offer any kinds of compensation such as one time credit ot discounted monthly payments, etc.
Why dont you contact Telus loyalty retention team?
You just make a phonecall to Sevice center and ask them to transfer you to Loyalty retention team.
Loyalty retention team has more power and right to solve the ptoblem and make negotuation.
In your case, the problem is between ups and Telus.
I think you can explain this situation to Loyalty team guys and say that you are 100% a victim.
Then ask them to solve the problem quickly.
If you are really disappointed from telus and ready to move to other competitors, you can also say them you are also considering moving to other company service if this problem continues.
Then the Loyalty team guys can be more diligent to solve this problem or may give you another option or negotiation.
At any case, you can absolutely ask to Loyalty team guys for any kinds of compensation.
You lost days, you had to spend time to call to ups and telus and you also had lot of disappointed and stressed from telus.
Explain this situation and ask them to pay any kinds of compensation.
If you ask them, usually they offer any kinds of compensation such as one time credit ot discounted monthly payments, etc.
